Lobby Hostess

Fairmont Hotels and Resorts; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Guest Experience team member in Dubai. The role involves demonstrating hospitality standards, warmly welcoming guests, assisting with directions, and engaging first-time visitors. Ideal candidates should have excellent guest service skills, strong interpersonal abilities, and the ability to work well in a team. Flexibility in hours and a minimum of 2 years of customer service experience are recommended. The company offers visa assistance and accommodation.

Benefits

Assistance with visa process

Flights and accommodation provided

Qualifications

• Must possess outstanding Guest services skills.
• Professional presentation and sophisticated communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work cohesively as part of a team.

Responsibilities

• Demonstrate Fairmont's Brand Standards in all interactions.
• Greet every Guest that walks in and out of the Hotel.
• Assist Guests with luggage and directions.
• Engage in conversation with first-time visitors.

Job description

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

Reporting to Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:

• Demonstrate Fairmont's Brand Standards in all interactions
• Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
• Make our Guests and Visitors feel warm and welcome
• Assist Guests with luggage
• Assist Guests with directions to the Front Desk, or any other area of the Hotel
• Welcome Guests using authentically local greetings
• Engage in conversation with first time visitors, show them the lobby and the surroundings

Qualifications

Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills

• Impeccable grooming
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours
• 2 years minimum experience in customer service is an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on Guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Frequent kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Visa Requirements

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

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