Senior Customer Success Management Associate

Moody's Corporation; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A global leader in risk assessment is seeking a Senior Customer Success Manager in Dubai. This role focuses on customer success and account management, ensuring excellent client satisfaction throughout the customer lifecycle. Ideal candidates will have 5 years of experience, strong communication skills, and a customer-centric mindset. An undergraduate degree in business or related fields is required, and fluency in English is essential. The position involves travel as needed. Join a diverse and inclusive environment that values curiosity and integrity.

Qualifications

• 5 years of experience in customer success or account management roles.
• Ability to work independently and in a team environment.
• Solid understanding of complex business concepts in compliance and finance.

Responsibilities

• Organise meetings with clients across MESA.
• Be accountable for customer success throughout the lifecycle.
• Act as a trusted advisor sharing industry best practices.
• Monitor and analyse customer usage of our product.

Skills

Customer success account management

Excellent verbal/written communication skills

Strong problem-solving skills

Customer centric mindset

Fluent or Native English speaker

Experience supporting clients in the Middle East

Continuous learning mindset

Education

Undergraduate/first-level degree in business or related fields

Tools

Salesforce

SalesLoft

Gainsight

Job description

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.

If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• 5 years of professional experience in customer success account management or pre-sales roles
• Ability to work both independently and within a team environment with high attention to detail
• Excellent verbal/written communication and presentation skills
• Strong problem-solving and analytical skills to identify and resolve issues to ensure customer satisfaction
• Customer centric mindset with a strong focus on customer satisfaction and ability to build lasting relationships with clients
• Experience with productivity tools like SalesLoft Gainsight Salesforce will be beneficial
• Fluent or Native English speaker
• Experience supporting clients in the Middle East; Arabic language skills
• Solid understanding of complex business concepts and processes particularly in the area of regulatory compliance kyc transfer pricing and supply chain use case
• Mindset of continuous learning to stay updated with industry trends product releases and best practices in customer success
• Ability to travel as needed (up to 25% of the time)

Education

• Undergraduate/first-level degree (e.g. Bachelors degree) required preferably with coursework in business economics finance marketing or related fields.

Responsibilities

• Organise and attend meetings with clients across MESA
• Be accountable for your customers overarching success throughout the customer lifecycle including customer onboarding product adoption account health review and retention
• Act as the trusted advisor sharing industry best practices and resources training user events product releases and more
• Monitor analyse and present customers usage of our product with recommendations to optimise their resultsWork closely with sales implementation product and support teams to ensure seamless customer experience
• Organize and lead customer engagements including onboarding status calls business reviews and strategic sessions
• Collaborate with team members to create and maintain training resources for end users
• Identify and track opportunities and risks within assigned customer base
• Maintain strong product knowledge for training usage and client satisfaction
• Coordinate customer-facing initiatives with other internal stakeholders (i.e. connect marketing with users for testimonials connect product development with beta testers etc.)

About the team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximize retention satisfaction and loyalty. By joining our team you will be part of exciting work in developing deep customer relationships bringing the voice of the customer to the center of our business strategies and identifying new opportun

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.

Required Experience:

Senior IC