Leisure Sales & Guest Experience Lead

Marriott Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in Dubai seeks a dedicated individual for a customer service role. The successful candidate will manage guest calls and requests while employing sales techniques to enhance customer loyalty. Responsibilities include supporting employee training and maintaining quality service. Preferred qualifications include a high school diploma and at least 2 years of related experience. Join a company committed to fostering a diverse and inclusive workforce.

Qualifications

• At least 2 years of related work experience.
• Strong understanding of customer service principles.
• Excellent communication and interpersonal skills.

Responsibilities

• Resolve guest calls and requests professionally.
• Maximize revenue while maintaining guest loyalty.
• Support management in training and motivating employees.

Skills

Sales techniques

Customer service

Relationship management

Education

High school diploma or G.E.D. equivalent

Job description

A global hospitality company in Dubai seeks a dedicated individual for a customer service role. The successful candidate will manage guest calls and requests while employing sales techniques to enhance customer loyalty. Responsibilities include supporting employee training and maintaining quality service. Preferred qualifications include a high school diploma and at least 2 years of related experience. Join a company committed to fostering a diverse and inclusive workforce.