Lead Project Manager

Sprinklr; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading software company is seeking a Lead Project Manager to oversee integration projects, ensuring client satisfaction and successful delivery across varied environments. This role demands 5+ years of project management experience in IT, strong stakeholder engagement, and expertise in handling cross-functional teams. If you have a background in engineering and a passion for driving project success, we want to hear from you. Join us to empower brands with cutting-edge customer experience management solutions.

Qualifications

• 5+ years of technical project management experience in a customer-facing environment.
• 3+ years working closely with engineering teams.
• Strong understanding of project management methodologies.

Responsibilities

• Own end-to-end project delivery, from pre-sales through go-live.
• Gather business, functional, and technical requirements.
• Conduct milestone reviews to ensure project phases meet standards.

Skills

Technical project management

Stakeholder management

Strong communication

Problem-solving

Education

Bachelor’s/Master’s degree in Engineering or a related field

Tools

Postman

SOAP UI

Project management tools

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You’ll Do

As a Lead Project Manager, you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.

You will:

• Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.
• Gather business, functional, and technical requirements from customers and vendors.
• Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
• Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.
• Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
• Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
• Monitor and assign work across cross-functional project teams to meet business objectives.
• Identify and mitigate project risks, manage issues, and elevate blockers where necessary.
• Lead and motivate cross-functional teams and resolve conflicts with sound judgment.
• Ensure smooth project handoff post go-live with all necessary documentation.

Who You Are & What Makes You Qualified

• Bachelor’s/Master’s degree in Engineering or a related field.
• 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.
• 3+ years of experience working closely with engineering teams.
• Proven experience managing large-scale customer programs with US-based clients.
• Strong understanding of project management tools and methodologies.
• Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences.
• Strong documentation and planning skills.
• Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI.
• Ability to thrive in a dynamic, fast-paced environment with minimal supervision.
• A proactive problem-solver with a passion for customer success and operational excellence.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.