Lead Luxury Front Office & Guest Experience

Accor; Fujairah City; On-site; AED 360,000 - 480,000; Full time

Job summary

Accor is seeking a highly skilled Front Office Manager to oversee all front office operations in our luxury hospitality environment in Fujairah, United Arab Emirates. The role focuses on delivering exceptional guest experiences while leading a dedicated team to maintain the highest service standards.

You will drive guest satisfaction, manage budgets, train staff, and collaborate with other departments to ensure seamless experiences across the hotel.

Qualifications

• Proven experience as a Front Office Manager in a luxury hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Advanced problem-solving and decision-making skills.
• Proficiency in PMS and Microsoft Office applications.
• Solid understanding of luxury hospitality standards and best practices.
• Financial management and budgeting expertise.
• Highly organized with strong attention to detail.
• Ability to work flexibly in a fast-paced environment.
• Bachelor's degree in Hospitality Management or related field preferred.

Responsibilities

• Manage and supervise all front office operations including reception concierge and guest services.
• Ensure the highest standards of customer service and guest satisfaction.
• Develop and implement strategies to improve operational efficiency and guest experience.
• Train, mentor and motivate front office staff to maintain a high-performing team.
• Oversee guest check-in and check-out processes ensuring smooth and efficient operations.
• Handle guest complaints and concerns promptly and professionally.
• Manage department budgets and financial performance.
• Collaborate with other departments to ensure seamless guest experiences.
• Implement and maintain standard operating procedures for the front office.
• Stay updated on industry trends and implement innovative practices to enhance guest services.
• Ensure compliance with all safety and security protocols.
• Generate and analyze reports on key performance indicators.

Skills

Leadership

Customer service

PMS proficiency

Budgeting

Communication

Team mentorship

Problem-solving

Attention to detail

Industry knowledge

Flexibility

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Microsoft Office

Job description

Accor is seeking a highly skilled Front Office Manager to oversee all front office operations in our luxury hospitality environment in Fujairah, United Arab Emirates. The role focuses on delivering exceptional guest experiences while leading a dedicated team to maintain the highest service standards.

You will drive guest satisfaction, manage budgets, train staff, and collaborate with other departments to ensure seamless experiences across the hotel.