Front Office Manager - Rooms Operations

Accor Group; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Accor in Dubai is seeking an experienced Front Office Manager to oversee daily Front Office operations and lead teams focused on delivering seamless guest experiences. Reporting to the Rooms Division Manager, the role focuses on guest service standards, team performance, and day-to-day management of Front Office activities.

The candidate will guide guest services, coordinate with the Rooms Division Manager and other departments, develop Front Office staff, use feedback to drive improvement, and

Qualifications

• Diploma in Tourism and Hospitality Management.
• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing, and spoken English proficiency.
• Additional language skills are an advantage, Mandarin and local languages.
• Good working knowledge of Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Lead Front Office departments to maintain outstanding guest service and daily operations.
• Oversee staff scheduling, training, development, and performance management.
• Coordinate guest services and support efficient problem resolution with other departments.
• Analyse Front Office performance metrics and support revenue management strategies.
• Monitor guest feedback and implement service improvement initiatives.
• Ensure compliance with health, safety, data protection, and hotel policies.

Skills

English proficiency

Education

Diploma in Tourism and Hospitality Management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Snapshot

• Role: Front Office Manager
• Location: Dubai, United Arab Emirates
• Industry: Hospitality
• Function: Front Desk-Reception
• Experience: Minimum 3 years of relevant experience in a similar capacity
• Job Type: Full-time

Position Overview

Accor is seeking an experienced Front Office Manager in Dubai, United Arab Emirates, to oversee daily Front Office operations and lead teams focused on delivering seamless and memorable guest experiences. Reporting under the general guidance of the Rooms Division Manager, the role is responsible for guest service standards, team performance, operational coordination, service improvement, and the efficient day-to-day management of Front Office activities.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Front Desk-Reception
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full-time

Your Role

The Front Office Manager will provide hands-on leadership across Front Office operations, ensuring that teams consistently uphold hotel and brand standards while responding effectively to guest requirements. Working closely with the Rooms Division Manager and other departments, the successful candidate will coordinate guest services, resolve operational issues, develop Front Office employees, and use guest feedback and performance information to support continuous service improvement.

Your Key Responsibilities

• Lead and manage Front Office departments to maintain outstanding guest service and smooth daily operations.
• Oversee staff scheduling, training, development, and performance management.
• Work with the Rooms Division Manager and other departments to coordinate guest services and support efficient problem resolution.
• Analyse Front Office performance metrics and support revenue management strategies.
• Monitor guest feedback and implement appropriate service improvement initiatives.
• Maintain compliance with health, safety, data protection, and applicable hotel policies and procedures.
• Strengthen team engagement through regular training, coaching, and development.
• Mentor and guide employees to work effectively within a collaborative team environment.
• Ensure required daily reports and operational forms are completed accurately.
• Perform other reasonable responsibilities assigned by the supervisor or manager.
• Provide lateral support and undertake related operational tasks when required to maintain exceptional guest service.

Qualifications and Experience

• Diploma in Tourism and Hospitality Management.
• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing, and spoken English proficiency.
• Additional language skills are an advantage, particularly Mandarin and a basic understanding of local languages.
• Good working knowledge of Microsoft Excel, Word, and PowerPoint.

What You Bring

Strong interpersonal and problem-solving abilities are essential for this guest-facing leadership position. The role requires a manager who can communicate effectively, coach employees constructively, coordinate across departments, and maintain service standards within an active hospitality environment. Fluency in English is required, while proficiency in additional languages is considered an advantage.

Life at Accor

Accor brings together more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Its Heartist approach places hospitality and human connection at the centre of the guest and employee experience. Employees join a supportive environment that encourages learning, professional development, and opportunities to explore different roles and hospitality environments. Accor also provides sector-specific benefits and recognition for employees ' contributions.