Luxury Front Office Leader: Guest Experience Champion

AccorHotels Middle East; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

AccorHotels Middle East is seeking a skilled Front Office Manager for a luxury Pullman property in Abu Dhabi. You will lead the Front Office team, ensure a seamless guest experience from arrival to departure, and coach staff to deliver genuine, personalized service.

Collaborating with Housekeeping, Reservations and Stay Design, you will translate guest preferences into memorable experiences while maintaining high operational standards and strong team morale.

Qualifications

• Previous Front Office Manager experience in a luxury hotel
• Proven track record leading teams and delivering high service standards
• Hands-on experience with Opera Cloud is required
• VIP handling, guest recognition and service recovery expertise
• Strong understanding of Front Office performance indicators and staffing productivity
• Ability to collaborate across departments and communicate effectively

Responsibilities

• Lead the Front Office experience with a welcoming, personalized approach from arrival to departure.
• Oversee daily operation and staffing across shifts, ensuring smooth check-in/out and minimal queues.
• Coach and develop the hosting team; sustain service standards and a one-team culture.
• Coordinate with Housekeeping, Reservations and Stay Design to translate guest preferences into experiences.
• Maintain effective handovers, briefings and logs for uninterrupted guest service.
• Drive improvements to arrival efficiency and guest satisfaction.”

Skills

Leadership

Guest service excellence

Communication

Problem solving

Tools

Opera Cloud

Job description

AccorHotels Middle East is seeking a skilled Front Office Manager for a luxury Pullman property in Abu Dhabi. You will lead the Front Office team, ensure a seamless guest experience from arrival to departure, and coach staff to deliver genuine, personalized service.

Collaborating with Housekeeping, Reservations and Stay Design, you will translate guest preferences into memorable experiences while maintaining high operational standards and strong team morale.