Dubai Front Office Manager | Lead Guest Experience & Operations

Accor Group; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Accor in Dubai is seeking an experienced Front Office Manager to oversee daily Front Office operations and lead teams focused on delivering seamless guest experiences. Reporting to the Rooms Division Manager, the role focuses on guest service standards, team performance, and day-to-day management of Front Office activities.

The candidate will guide guest services, coordinate with the Rooms Division Manager and other departments, develop Front Office staff, use feedback to drive improvement, and

Qualifications

• Diploma in Tourism and Hospitality Management.
• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing, and spoken English proficiency.
• Additional language skills are an advantage, Mandarin and local languages.
• Good working knowledge of Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Lead Front Office departments to maintain outstanding guest service and daily operations.
• Oversee staff scheduling, training, development, and performance management.
• Coordinate guest services and support efficient problem resolution with other departments.
• Analyse Front Office performance metrics and support revenue management strategies.
• Monitor guest feedback and implement service improvement initiatives.
• Ensure compliance with health, safety, data protection, and hotel policies.

Skills

English proficiency

Education

Diploma in Tourism and Hospitality Management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Accor in Dubai is seeking an experienced Front Office Manager to oversee daily Front Office operations and lead teams focused on delivering seamless guest experiences. Reporting to the Rooms Division Manager, the role focuses on guest service standards, team performance, and day-to-day management of Front Office activities.

The candidate will guide guest services, coordinate with the Rooms Division Manager and other departments, develop Front Office staff, use feedback to drive improvement, and