Luxury Front Office Director & Guest Experience Lead

Accorhotel; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Accor is seeking a senior Front Office leader for a luxury property in Dubai to drive seamless guest journeys from pre-arrival to post-stay. You will lead a large multicultural team, uphold Sofitel standards, and pursue revenue growth through upselling while maintaining strong financial controls.

The role demands extensive experience in five-star hospitality, fluency in English, and knowledge of Opera PMS; Middle East exposure is a plus. Dubai-based, full-time position.

Qualifications

• Bachelor's degree in hotel management or related field.
• 8–10 years in front office or rooms division.
• 3+ years in senior leadership in five-star luxury.
• Proven guest satisfaction and operational performance.
• Experience with large multicultural teams; ME experience a plus.
• Knowledge of Opera PMS and guest feedback platforms.

Responsibilities

• Lead and oversee all Front Office operations to ensure smooth and efficient daily service.
• Ensure a seamless and personalised guest journey from pre-arrival to post-stay.
• Maintain and deliver Sofitel luxury service standards at all times.
• Lead coach and motivate the Front Office team.
• Drive upselling upgrades and other opportunities to increase revenue.
• Monitor Front Office revenue, expenses and overall financial performance.
• Manage the Front Office budget and control operating costs.
• Coordinate arrivals, departures and peak-period operations.
• Ensure Front Office systems and guest information are maintained accurately.
• Ensure compliance with Sofitel and Accor standards, UAE regulations.
• Safety, security and emergency preparedness.

Skills

PMS Opera

Budgeting & cost control

Leadership & people management

Guest satisfaction focus

Communication & decision-making

Education

Bachelor's degree in Hotel Management

Tools

Opera PMS

Job description

Accor is seeking a senior Front Office leader for a luxury property in Dubai to drive seamless guest journeys from pre-arrival to post-stay. You will lead a large multicultural team, uphold Sofitel standards, and pursue revenue growth through upselling while maintaining strong financial controls.

The role demands extensive experience in five-star hospitality, fluency in English, and knowledge of Opera PMS; Middle East exposure is a plus. Dubai-based, full-time position.