Hybrid Front Office Lead - Guest Experience (Dubai)

Accor Group; Dubai; Hybrid; AED 60,000 - 90,000; Full time

Job summary

Accor is seeking a Front Office Supervisor to lead daily Front Office activities in Dubai, delivering personalised guest service and ensuring smooth arrivals, departures, and guest communications. The role emphasizes collaboration with Housekeeping and revenue initiatives to maximise guest satisfaction and operational efficiency.

The ideal candidate will have strong interpersonal skills, a practical problem-solving approach, and a passion for hospitality, supporting loyalty programs and

Qualifications

• Experience in front desk/reception operations within hospitality.
• Strong interpersonal and communication skills.
• Fluency in English is required. Additional languages are an advantage.

Responsibilities

• Supervise and coordinate daily Front Office activities in line with Accor brand standards and hotel policies.
• Provide warm, professional, and personalised service throughout the guest journey from pre-arrival to departure.
• Manage reservations, inquiries, amendments, and room allocations; maintain PMS data accuracy.
• Coordinate check‑in/check‑out, guest billing and payments; handle guest concerns with empathy and follow-up.

Skills

Front Office Leadership

Guest Service Excellence

Staff Coaching

Job description

Accor is seeking a Front Office Supervisor to lead daily Front Office activities in Dubai, delivering personalised guest service and ensuring smooth arrivals, departures, and guest communications. The role emphasizes collaboration with Housekeeping and revenue initiatives to maximise guest satisfaction and operational efficiency.

The ideal candidate will have strong interpersonal skills, a practical problem-solving approach, and a passion for hospitality, supporting loyalty programs and