Luxury Front Office Lead — Guest Experience & Ops

Accor; Ras Al Khaimah; On-site; AED 140,000 - 200,000; Full time

Job summary

Accor is seeking a Front Office Manager for a Pullman-branded property in Ras Al Khaimah. The role focuses on leading guest experience, hosting and daily operations to deliver a personal, luxury welcome from arrival to departure.

The ideal candidate has strong leadership, Opera Cloud experience, and a proven ability to anticipate guest needs while maintaining high service standards across all shifts.

Qualifications

• Previous experience as a Front Office Manager or in a comparable Front Office leadership role.
• Hands-on experience with Opera Cloud is required.
• Strong expertise in VIP handling, guest recognition and service recovery.
• Excellent leadership and organizational skills with cross-department collaboration.

Responsibilities

• Lead the Front Office experience, creating a welcoming and personalized environment from arrival to departure.
• Oversee daily operation of the welcome and hosting team across all shifts.
• Ensure smooth check-in/check-out, minimize queues and administrative procedures.
• Coordinate with Housekeeping and other departments to ensure timely room allocation.
• Maintain shift handovers, briefings and logs for consistent service.
• Develop the team to read guest behavior and create memorable interactions.

Skills

Front Office Leadership

VIP handling

Staff management

Guest recognition

Tools

Opera Cloud

Job description

Accor is seeking a Front Office Manager for a Pullman-branded property in Ras Al Khaimah. The role focuses on leading guest experience, hosting and daily operations to deliver a personal, luxury welcome from arrival to departure.

The ideal candidate has strong leadership, Opera Cloud experience, and a proven ability to anticipate guest needs while maintaining high service standards across all shifts.