Lead Developer – Amazon Connect

NorthBay, LLC; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading technology consulting firm is seeking a Lead Developer specializing in Amazon Connect in Dubai. The ideal candidate should possess over 8 years of experience in software development, particularly with Amazon Connect for designing contact center solutions. You will be responsible for leading the development of IVR systems, ensuring seamless integrations, and mentoring junior engineers. This hybrid role offers the chance to work with AWS services in an innovative environment, requiring strong analytical and leadership skills.

Qualifications

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect including contact flows and routing.
• Proven experience in delivering enterprise-grade call center platforms.

Responsibilities

• Lead the design of Amazon Connect-based contact center solutions.
• Develop IVR call flows and integrations with enterprise systems.
• Enhance solutions using AWS services.

Skills

Hands-on experience with Amazon Connect

Software development experience

Analytical skills

Leadership skills

Communication skills

Tools

AWS Cloud services

IVR systems

SIP

Salesforce

ServiceNow

Job description

Overview

Lead Developer – Amazon Connect
Experience: 8+ Years
Location: Hybrid / Remote – UAE
Employment Type: Full-time

About the Role

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.

Key Responsibilities

• Lead the end-to-end design and development of Amazon Connect-based contact center solutions.
• Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.
• Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.
• Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.
• Ensure scalability, reliability, and compliance with security and performance best practices.
• Mentor junior engineers and ensure technical excellence across project teams.

Required Skills & Experience

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).
• Proven experience in delivering enterprise-grade call center or customer engagement platforms.
• Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).
• Experience in IVR development, telephony, SIP, and call routing.
• Strong analytical, communication, and leadership skills.

Preferred Qualifications

• AWS Certified Developer / Solutions Architect.
• Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.
• Familiarity with AI/ML and real-time analytics in contact center environments.