Lead Amazon Connect Engineer — Contact Center Architect

NorthBay; Abu Dhabi; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a Lead Developer specializing in Amazon Connect for hybrid/remote work. The ideal candidate will have over 8 years of software development experience, including at least 3 years with Amazon Connect, to design and develop contact center solutions. Responsibilities include developing IVR systems and collaborating with technical teams to meet business goals. Candidates should demonstrate strong analytical and leadership skills.

Qualifications

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect.
• Proven experience in delivering enterprise-grade call center platforms.

Responsibilities

• Lead the design and development of Amazon Connect-based solutions.
• Develop customized IVR call flows and Lambda functions.
• Collaborate with architects and stakeholders to align solutions with business goals.

Skills

Experience with Amazon Connect

Software development experience

AWS Cloud services proficiency

IVR development

Analytical and leadership skills

Job description

A leading technology firm is seeking a Lead Developer specializing in Amazon Connect for hybrid/remote work. The ideal candidate will have over 8 years of software development experience, including at least 3 years with Amazon Connect, to design and develop contact center solutions. Responsibilities include developing IVR systems and collaborating with technical teams to meet business goals. Candidates should demonstrate strong analytical and leadership skills.