L1 IT Service Desk Engineer – Arabic Support

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology company in Dubai seeks a skilled Service Desk Engineer for L1 support. The ideal candidate will have a diploma in technology, 2 years of experience, and excellent problem-solving skills. Responsibilities include managing IT tickets, assisting users, and providing training. Arabic speaking is mandatory. This role offers a dynamic work environment and opportunities to enhance IT skills.

Qualifications

• 2 years of experience in IT support or Service Desk role.
• Strong understanding of computer systems and networking.
• ITIL certification is an added advantage.

Responsibilities

• Respond to IT support tickets via email, phone, and ticketing systems.
• Troubleshoot and diagnose technical issues.
• Onboard new users and provide training on IT tools.

Skills

IT support

Problem-solving

Analytical skills

Communication

Time Management

Education

Diploma in Technology or Equivalent

Tools

Ticketing systems

Job description

A technology company in Dubai seeks a skilled Service Desk Engineer for L1 support. The ideal candidate will have a diploma in technology, 2 years of experience, and excellent problem-solving skills. Responsibilities include managing IT tickets, assisting users, and providing training. Arabic speaking is mandatory. This role offers a dynamic work environment and opportunities to enhance IT skills.