Key Account Manager

GMG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global well-being company located in Dubai is seeking a Key Account Manager to handle client accounts primarily within the pharmacy and speciality sectors. This role requires building and maintaining strong client relationships, implementing sales strategies, and managing inventory levels. Candidates must demonstrate excellent decision-making, negotiation, and team management skills. This position presents an opportunity to contribute significantly to the company’s expansion and success in the UAE market.

Responsibilities

• Preparing and implementing sales strategies to achieve set targets.
• Ensuring expansion of the brand’s presence in pharmacy and speciality sectors.
• Managing receivables and stock coverage at client locations.
• Enhancing secondary sales and aligning with operations to increase sell-through.
• Managing promotions for stock rotation and minimizing expiries.
• Overseeing inventory levels.
• Acting as a liaison for product and selling strategies.
• Managing key investments in channels of pharmacy and speciality.
• Owning new business development opportunities B2B.
• Preparing sales budgets and projections.
• Resolving client issues and improving billing processes.
• Supervising team members while handling client accounts.

Skills

Decision-making prowess

Customer expertise

Interpersonal skills

Strategic skills

Leadership skills

Negotiation skills

Conflict resolution

Team building

Management skills

Job description

Who we are

GMG is a global well‑being company retailing distributing and manufacturing a portfolio of leading international and home‑grown brands across sport everyday goods health and beauty properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the worlds most successful and respected brands in the well‑being sector. Working across the Middle East, North Africa and Asia GMG has introduced more than 120 brands across 12 countries. These include notable home‑grown brands such as Sun & Sand Sports Dropkick Supercare Pharmacy Farm Fresh Klassic and international brands like Nike Columbia Converse Timberland Vans Mama Sitas and McCain.

Role Summary

Responsible for handling the client accounts within the pharmacy and speciality sectors that make up the highest percentage of company income. The key account manager must build and maintain a strong relationship with the client, act as the lead point of contact for all key client matters, anticipate the client’s needs, manage returns receivables and enhance secondary sales and sellout, and work within the company to ensure deadlines for the client are met and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and develop new relationships with potential clients.

Responsibilities

• Preparing and implementing sales strategies to achieve the targets set for the vertical – for self and team
• Ensuring the expansion of the brand’s presence within the sectors of pharmacy and speciality
• Managing receivables and stock coverage within each client door
• Enhancing secondary sales and aligning with the operations team and client to increase sell‑through
• Managing promotion strategies to ensure stock rotation, minimizing expiry exposure and return management
• Managing inventory levels
• Acting as a key cross‑channel liaison to ensure alignment on product and selling strategies
• Working with the team to enhance and expand the brand exposure in the market within the channels of pharmacy and speciality sectors
• Owning strategic sales planning with a focus on the UAE across the annual planning process and delivering on the brand budgets
• Managing key investments in channels of pharmacy and speciality
• Owning new business development opportunities B2B
• Following a defined consistent product introduction/enhancement process leading the local sales team (sales pre‑sales post‑sales legal finance marketing)
• Preparing sales budgets and projections
• Tracking and analyzing sales statistics and stock coverage
• Resolving issues of the clients in regard to the accounts and exploring ways to improve monthly billing for the same
• Supervising team members while handling client accounts and reviewing strategies to ensure risks are mitigated
• Acting as a point of contact between the clients and the internal team to ensure client requirements – pertaining to stock service is met
• Understanding the requirements and specifications of the clients – old and new; personalizing contract to meet their demands and onboarding of products across all clients
• Preparing and presenting the reports on the account progress on a monthly basis to ensure challenges are resolved and decisions are taken on non‑performing accounts

Skills and Competencies

• Decision‑making prowess
• Customer expertise and interpersonal skills
• Eager to expand the company with new sales clients and territories
• Strategic and leadership skills
• Negotiation and conflict resolution
• Team building and management