Junior IT Analyst

Mohamed Hilal Group; Sharjah; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading company in the UAE is seeking a Junior IT Analyst to support the Microsoft Dynamics 365 Finance & Operations system. This entry-level role involves troubleshooting, user support, and enhancing system functionalities. The analyst will engage with senior team members, provide training for new users, and manage IT asset documentation. Ideal candidates will be detail-oriented and eager to learn about ERP systems in a dynamic environment.

Qualifications

• Entry-level role providing hands-on experience in ERP support.
• Basic understanding of system functionalities.
• Ability to follow documented processes and guidelines.

Responsibilities

• Support the D365 F&O system and assist with troubleshooting.
• Manage IT asset documentation and ensure proper tracking.
• Conduct training and induction sessions for new joiners.

Skills

Troubleshooting

User support

System enhancements

Microsoft Dynamics 365 (D365 F&O)

Microsoft 365 (M365)

Job description

JOB PURPOSE

The Junior IT Analyst will support the Microsoft Dynamics 365 Finance & Operations (D365 F&O) system by assisting with troubleshooting, user support, and basic system enhancements. This entry-level role is ideal for those new to D365 F&O, providing hands-on experience in ERP support and business processes. The analyst will work closely with senior team members to learn system functionalities and contribute to ongoing improvements.

Functional Responsibilities

• Perform and maintain tasks as per SLA requirements.
• Diagnose system errors and minimal issues with POS and provide appropriate solutions.
• Determine the best solution based on user-reported issues and escalate unresolved issues to the next level of support when needed.
• Provide accurate information on IT products, services, and system functionalities.
• Maintain IT assets at the head office, track assignments, and troubleshoot existing asset issues.
• Prepare and track IT assets for new joiners, including induction and request status.
• Follow up with vendors regarding inquiries, quotations, licenses (new and renewal), and IT-related purchases.
• Track and maintain the IT asset register, including open requests vs. available assets.
• Manage IT asset documentation, including assignment forms, memorandum forms, handover forms, and request forms.
• Ensure proper deboarding checklist completion for exiting employees, including system access revocation.
• Conduct monthly audits of active and inactive user accounts and ensure proper access controls.
• Create, configure, and maintain Microsoft 365 (M365) email accounts.
• Activate and manage POS or retail system access for staff.

Key Responsibilities

• Prepare and distribute meeting minutes (MOM) for IT meetings and maintain IT policies.
• Maintain and support meeting room IT equipment for ongoing sessions.
• Coordinate with users for sign-offs, documentation, and approvals related to IT processes.
• Provide training and awareness sessions for users on common IT issues and security best practices.
• Conduct IT induction sessions for new joiners, including ERP training based on user requirements.
• Document IT projects, training sessions, and system demos for future reference.
• Follow up with the finance department on any pending IT-related payments.
• Analyze and coordinate upcoming IT projects, ensuring proper documentation and execution.