IT Systems Administrator

Savola; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading investment holding group in the UAE is looking for an IT Support Specialist to manage and troubleshoot network systems, serve as a liaison with IT vendors, and ensure compliance with IT policies. This role involves enhancing support for user devices, maintaining security systems, and preparing reports on system performance. The ideal candidate should have a solid understanding of network architecture and experience with Windows environments. Strong communication and problem-solving skills are essential.

Qualifications

• Comprehensive understanding of network architecture and client/server technology.
• Hands-on experience with Windows Server/Desktop OS environments.
• Ability to perform remote troubleshooting and resolution.

Responsibilities

• Coordinating with IT vendors for support activities & projects.
• Support, monitor, maintain and enhance WAN/LAN, connectivity, Firewall, Servers.
• Prepare and submit monthly reports with recommendations for system improvements.

Skills

Network architecture understanding

Windows Server/Desktop OS

Remote troubleshooting

Knowledge of O365 & Azure

Problem-solving

Excellent communication skills

Job description

• Comprehensive understanding of network architecture and client/server technology
• Hands-on experience with Windows Server/ Desktop OS environments
• Ability to perform remote troubleshooting and resolution.
• Coordinating with IT vendors for support activities & projects
• Knowledge of O365 & Azure
• Attending calls from retail stores and back office, resolve minor problems via phone or remote support and coordinate with application team to resolve issues with the defined SLA.
• Support, monitor, maintain / replace and enhance the existing attendance system to accurately capture attendance and report into the central attendance system including coordination of development of interface from attendance system to HRMS.
• Support, maintain, monitor, and enhance the existing CCTV system including recording across the organization for safety and security purposes.
• Support, monitor, maintain and enhance the existing WAN/LAN, connectivity, Firewall, Servers, Operating Systems, Anti-virus updates, definitions, and databases.
• Support end-user computing devices including desktops, laptops, printers, handheld devices etc. and related operating systems and applications including Avaya.
• Ensure compliance and adherence across the organization for IT Policies and IT security.
• Conduct periodic quality checks and encourage feedback from business operations to ascertain the successful functioning of business systems.
• Prepare and submit monthly reports with recommendations and suggestions to improvise the existing systems by keeping abreast of user issues and highlight key issues to the development team /application /support vendor for requisite enhancements.
• Excellent problem-solving and multitasking skills. Good communication skills

About Us

ABOUT SAVOLA

At Savola, we know who we are and we know what we are doing.

We are the leading strategic investment holding group in the food and retail sectors across the MENA (Middle East, North Africa) region. We are proud of our Saudi heritage, our current international presence and the ethical business model that sets us apart. We think that companies perform best when they play to their strengths. For us, this means focusing our resources on building a strong portfolio of assets in the food and retail sectors. Through companies under our two entities, Savola Foods and Savola Retail, we now operate large numbers of grocery stores and produce everyday household staples loved by consumers in 50 countries. Our profits also come from stakes we hold in other companies in our core sectors and other industries.