IT Support

Black Swan; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading technology service provider is seeking an IT Support Specialist to provide technical support and ensure employees have necessary tools for productivity. This includes troubleshooting hardware and software issues, managing user accounts, and maintaining security compliance. Ideal candidates will have an associate's or bachelor’s degree in Computer Science and experience in technical support roles, along with knowledge of Windows and macOS systems. A proactive approach and effective communication skills are essential.

Qualifications

• 1–3 years of experience in a technical support or help desk role.
• Deep familiarity with Windows 10/11 and macOS environments.
• Preferred certifications include CompTIA A+, Network+, or Microsoft 365 Certified.

Responsibilities

• Provide timely technical assistance and support for incoming queries related to computer systems.
• Install, modify, and repair computer hardware and peripherals.
• Manage user identities, group memberships, and access permissions.
• Troubleshoot basic connectivity issues involving Wi-Fi, LAN, VPN, and VoIP systems.
• Maintain a detailed record of interactions and resolutions within the ticketing system.
• Ensure workstations meet company security standards.

Skills

Technical support experience

Troubleshooting skills

Communication

Time management

Education

Associate’s or Bachelor’s degree in Computer Science or a related field

Tools

Active Directory

Jira

ServiceNow

Microsoft 365

Slack

Zoom

Job description

Dubai, United Arab Emirates | Posted on 01/15/2026

To create an effective IT Support job description, you need to balance technical requirements with the "soft skills" required for high-pressure troubleshooting. Below is a comprehensive template you can adapt for your specific needs.

Location: [City, State / Remote / Hybrid]

Department: Information Technology

Reports To: IT Manager / Help Desk Lead

Role Summary

We are seeking a proactive and detail-oriented IT Support Specialist to join our technical team. In this role, you will be the first line of defense for all technology-related issues, ensuring our employees have the tools and connectivity they need to stay productive. You will handle everything from hardware deployments to complex software troubleshooting in a fast-paced environment.

Key Responsibilities

End-User Support: Provide timely technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, or in-person.

Hardware Management: Install, modify, and repair computer hardware and peripherals. This includes imaging and deploying laptops for new hires and managing a rotating inventory.

Account Administration: Manage user identities, group memberships, and access permissions within Active Directory and SaaS platforms (e.g., Microsoft 365, Slack, Zoom).

Network Maintenance: Troubleshoot basic connectivity issues involving Wi-Fi, LAN, VPN, and VoIP phone systems.

Incident Tracking: Maintain a detailed record of all interactions and resolutions within our ticketing system (e.g., Jira or ServiceNow) to identify recurring trends and improve system reliability.

Security Compliance: Ensure all workstations meet company security standards, including antivirus updates, disk encryption, and multi-factor authentication (MFA).

Required Qualifications

Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Experience: 1–3 years of experience in a technical support or help desk role.

OS Expertise: Deep familiarity with Windows 10/11 and macOS environments.

Certifications: Preferred certifications include CompTIA A+, Network+, or Microsoft 365 Certified: Endpoint Administrator Associate.