IT Specialist

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an IT Support Specialist to manage hotel computer networks, provide technical support, and implement security protocols. The candidate should hold a Bachelor's degree in Information Technology or a related field, with prior experience in IT support, preferably in the hospitality sector. Strong analytical and problem-solving skills, along with excellent communication abilities, are essential. This full-time position offers opportunities for professional growth and employee benefits.

Benefits

Employee benefit card offering discounted rates

Learning programs

Opportunity for talent development

Corporate Social Responsibility activities

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field.
• Prior experience in IT support, preferably in hospitality.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and maintain hotel computer networks, ensuring optimal performance.
• Provide technical support for all hardware and software used in the hotel.
• Diagnose and resolve technical issues reported by staff or guests.
• Implement security protocols to protect IT infrastructure.
• Develop backup and disaster recovery plans.

Skills

Networking

Operating systems (Windows, Linux)

Hardware troubleshooting

Software applications

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

CompTIA A

Network Security

Job description

Responsibilities

• Manage and maintain the hotels computer networks including wired and wireless networks ensuring optimal performance security and reliability.
• Provide technical support for all hardware and software used within the hotel including computers printers POS systems property management systems (PMS) point of sale systems and other specialized hotel applications.
• Diagnose and resolve technical issues reported by hotel staff or guests in a timely manner to minimize disruptions to operations.
• Implement and maintain security protocols to protect the hotels IT infrastructure from cyber threats including malware viruses and unauthorized access.
• Develop and implement backup and disaster recovery plans to safeguard critical data and ensure business continuity in the event of system failures or data breaches.
• Assist in the procurement of IT equipment and software including researching vendors obtaining quotes and ensuring that purchases align with the hotels budget and technology requirements.
• Provide training and technical guidance to hotel staff on the proper use of IT systems and software applications to enhance productivity and efficiency.
• Maintain accurate records documentation and inventory of all IT assets configurations and procedures to facilitate troubleshooting and future upgrades.
• Ensure compliance with relevant regulations industry standards and best practices related to IT security data privacy and technology usage within the hospitality industry.
• Stay updated on advancements in information technology and identify opportunities to leverage new technologies to improve guest experiences operational efficiency and cost-effectiveness.

Qualifications

• Bachelors degree in Information Technology Computer Science or a related field.
• Prior experience in IT support preferably in the hospitality industry.
• Proficiency in networking operating systems (Windows Linux) hardware troubleshooting and software applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certification in relevant IT disciplines (e.g. CompTIA A Network Security) is a plus.

Additional Information

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work

No

Employment Type

Full-time