IT Manager - UAE National

ACCEL HUMAN RESOURCE CONSULTANTS; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in the United Arab Emirates is seeking an IT Manager to oversee their IT operations and implement effective technology solutions. The ideal candidate will have 5-7 years of experience in ERP systems, project management, and workflow automation. This full-time role involves working closely with various departments to enhance business processes and operational efficiency while ensuring data security. Competitive compensation and benefits are provided.

Qualifications

• 5-7 years of experience as an IT Manager or in a similar role.
• Experience in implementing and optimizing ERP systems.
• Strong background in Microsoft 365 Dynamics customization and usage.

Responsibilities

• Oversee the organization's IT operations and infrastructure.
• Evaluate and implement IT strategies aligned with organizational goals.
• Support end-users with technical issues and project management.

Skills

ERP systems

Microsoft 365 Dynamics

Workflow automation

Change management

Technical problem-solving

Project management

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Tools

Microsoft Apps

HubSpot

Gira

Asana

Job description

Overview

Job Title: IT Manager

Reports To: Head of Finance & Operations

Direct Reports: 1

Purpose of the Job

The IT Manager is responsible for overseeing the organization's IT operations, infrastructure, and systems to ensure they align with business objectives and deliver reliable and efficient technology services. The IT Manager collaborates with various departments to provide technical solutions that support the organization's growth and operational needs. The IT Manager leverages expertise in ERP systems, Microsoft 365 Dynamics, integration, change management, workflow automation, and website/domain management to drive technological advancements within the organization. This role aims to enhance business processes, facilitate collaboration, and optimize operational efficiency through effective technology solutions.

Required Education, Certifications, and Experience

Education

• Bachelor\'s degree in Information Technology, Computer Science, or a related field. Master\'s degree preferred.

Knowledge

• In-depth knowledge of ERP systems, with experience in implementing and optimizing business processes.
• Proficiency in Microsoft 365 Dynamics, including customization for CRM and ERP purposes.
• Skilled in using Microsoft apps within Microsoft Workspace for team collaboration and workflow optimization.
• Expertise in integrating tools such as HubSpot, Gira, reporting dashboards, and Asana for Change management principles and experience in overseeing transitions and training.
• Proficiency in designing and implementing automated workflows to improve efficiency.
• Understanding of website functionality, domain management, and security.

Experience

• Proven 5-7 years of experience as an IT Manager or in a similar role, demonstrating expertise in ERP implementation, integration, and workflow automation.

Competency Requirements

• Proficiency in Microsoft 365 Dynamics customization and usage.
• Strong knowledge of Microsoft Workspace applications and their effective utilization.
• Experience with integrating various tools and platforms to ensure data consistency.
• Expertise in designing and implementing automated workflows to streamline tasks.
• Exceptional problem-solving and analytical skills to address technical challenges.
• Effective communication skills for cross-departmental collaboration and user training.
• Strong project management abilities to oversee complex technology initiatives.
• Change management skills to navigate organizational transitions with sensitivity.

Job Description

Essential Functions, Duties, and Responsibilities

• Develop and implement IT strategies in line with the Organization goals.
• Evaluate emerging technologies and assess their potential impact on the organization\'s operations.
• Oversee the maintenance, upgrade, and optimization of the organization\'s IT infrastructure, including servers, networks, and hardware.
• Ensure security measures are in place to safeguard the organization\'s data and systems.
• Plan, execute, and monitor IT projects, ensuring they are delivered on time and within budget.
• Provide technical support to end-users, addressing hardware, software, and network issues.
• Escalate complex problems to appropriate team members and ensure timely resolution.
• Define project scope, objectives, and resource requirements.
• Evaluate and select third-party vendors and service providers.
• Tailor Microsoft Dynamics for CRM and ERP according to organizational needs.
• Utilize Microsoft apps for enhanced team collaboration and workflow optimization.
• Integrate tools such as HubSpot, Gira, Gecko board, and Asana to ensure data consistency.
• Oversee tool transitions with an emphasis on training and minimal disruption.
• Design and implement automated workflows to enhance efficiency.
• Manage the functionality, security, and performance of the organization\'s website and domains.
• Develop and enforce IT policies, procedures, and standards to ensure security and compliance, data privacy and protection of sensitive information.
• Stay updated on industry regulations and best practices.
• Oversee the technical attainment process of app developer licenses, ensuring compliance with relevant regulations and guidelines.
• Implement and maintain email whitelisting protocols, including DKIM authentication, to enhance email deliverability and security.
• Provide oversight of onsite LAN/WLAN setup for event days, ensuring reliable network connectivity and security measures are in place.

Principal Accountabilities

• Ensure ERP systems are effectively integrated into business processes.
• Customize Microsoft Dynamics to align with CRM and ERP requirements.
• Optimize team collaboration through Microsoft apps and tools.
• Establish seamless integration across various platforms using integration tools.
• Manage smooth tool transitions while minimizing operational disruption.
• Enhance operational efficiency through automated workflow implementation.
• Oversee the functionality and security of the organization\'s website and domains.

Reporting Lines and Decision Making

The IT Manager reports to the Head of Finance and Operations and is responsible for leading technology-related initiatives, making decisions regarding ERP implementation, integration strategies, workflow automation, and website management. Collaborates with the Strategy and Operations teams to ensure technology solutions align with organizational goals and enhance operational processes.

Work Contacts

Internal: CEO, Head of Finance and Operations

External: Consultants, Outsourced service providers.

Physical Demands and Travel

90% of the time is spent in the office environment involving limited standing and walking to interact with internal contacts, and 10% of the time is spent travelling to third party meetings held outside the office by land and occasionally by air.

Tangible environment: 90% of the time is spent in clean air-conditioned environment (Mainly HQ), and 10% of the time is spent outside in the prevailing climatic conditions and in travelling on land and air.

Intangible environment: Client is known for having a professional, friendly and approachable and performance-based environment that promotes and endorses excellence and training. All employees are expected to display, adapt to, and practice a high level of professional and office etiquette, as well as Client values, which include: respect, honesty and openness, mastery, initiative, passion, and getting things done, when it comes to interacting with all stakeholders.

Position Type / Expected Hours of Work

This is a full-time position. Corporate Business days and hours of work are Monday through Thursday, starting anytime between 8:00 am to 9:00 am to 4:00 pm to 5:00 pm. 32 hours per week. Some overtime hours may be required as job duties demand.

Work Authorization / Security Clearance

This position can be on a dependent visa with work permit or on employment visa subject to approval by labor department and immigration.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time.