In Room Dining Manager

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking an experienced In Room Dining Manager to oversee operations, ensuring a seamless and remarkable guest experience. The ideal candidate will have management experience in In Room Dining at a luxury hotel and possess strong leadership skills. Responsibilities include monitoring operations, enhancing service presentations, and driving revenue performance. If you have a passion for exceptional service standards, this role offers the opportunity to join a prestigious hotel brand.

Qualifications

• Solid knowledge of luxury and Forbes Five-Star service standards.
• Passion for delivering exceptional level of guest service.

Responsibilities

• Lead and inspire the Room Service and Minibar teams.
• Oversee daily operations for efficient service.
• Drive development and execution of innovative ideas.
• Optimize revenue performance and manage costs.
• Ensure compliance with all hotel policies and procedures.
• Train and develop employees.
• Monitor guest satisfaction levels and implement improvements.

Skills

Management experience in In Room Dining within a luxury hotel

Strong leadership capabilities

Excellent interpersonal and communication skills

Strong commercial acumen

Impeccable grooming and professional presentation

Flexible and adaptable in a fast-paced environment

Education

Degree or diploma in Hotel Management or related field

Job description

EOE/AA/Disabled/Veterans

What are we looking for

An In Room Dining Manager serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Management experience in In Room Dining within a luxury hotel
• Strong leadership capabilities supported by excellent interpersonal and communication skills
• Strong commercial acumen with a track record of achieving financial and performance targets
• Impeccable grooming and professional presentation
• Flexible and adaptable in a fast-paced environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Solid knowledge of luxury and Forbes Five-Star service standards
• Passion for delivering exceptional level of guest service
• Degree or diploma in Hotel Management or related field

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

Role overview

An In-Room Dining Manager at Waldorf Astoria Dubai International Financial Centre is responsible for leading and overseeing all In-Room Dining operations delivering a seamless refined and anticipatory guest experience in line with Waldorf Astoria brand and Forbes Travel Guide Standards. The role is accountable for upholding the highest levels of luxury service operational excellence and financial stewardship while ensuring full compliance with all statutory and regulatory close partnership with the Director of Food & Drinks the In-Room Dining Manager drives the development and execution of business strategies that enhance guest satisfaction optimize revenue performance and consistently deliver exceptional personalized in-room dining experiences.

What will I be doing

As the In-Room Dining Manager you will be fully accountable for the operations of Room Service and Minibar leading all processes to ensure a seamless refined and anticipatory guest experience while achieving the highest standards of operational excellence. Specifically you will:

• Lead and inspire the Room Service and Minibar teams ensuring targets are met and exceeded while promoting individual development and a high-performance culture.
• Oversee daily operations to ensure smooth efficient and consistent delivery of service aligned with Waldorf Astoria brand standards and Forbes Travel Guide requirements.
• Drive the development and execution of innovative ideas to enhance the range quality and presentation of Food & Beverage offerings.
• Optimize revenue performance and manage costs identifying areas for action and ensuring adherence to departmental budgets.
• Maintain a strong internal control environment and ensure compliance with all hotel company and statutory policies and procedures.
• Lead by example demonstrating exemplary behavior and professionalism across all operational areas.
• Collaborate effectively with other departments to ensure coordinated and seamless service delivery.
• Train mentor and develop employees to ensure they have the skills knowledge and confidence to perform at the highest standards.
• Monitor guest satisfaction levels proactively addressing feedback and implementing continuous improvement initiatives.
• Plan and manage staffing schedules ensuring adequate coverage across 24/7 operations while maintaining fair team rotation.
• Ensure all operational and safety standards are met including health & safety hygiene COSHH manual handling and risk assessments.
• Maximize all upselling opportunities and maintain strong relationships with suppliers to meet business needs.
• Lead departmental administration including documentation performance appraisals and reporting as required.
• Champion a culture of learning engagement and recognition ensuring that all team members feel valued and motivated.

Required Experience:

• Manager