Front Office Supervisor: Lead Guest Experience

AccorHotels Middle East; Abu Dhabi; Sur place; AED 100 000 - 134 000; Plein temps

Résumé du poste

Grand Mercure Dubai City, a 5-star Accor hotel, seeks a Front Office Supervisor to lead the front desk team and ensure seamless reception operations. You will greet guests, assist with requests, and coordinate with housekeeping and other departments to maintain high service standards.

The role requires strong customer service, leadership, and Opera PMS proficiency, with a focus on delivering warm, genuine hospitality aligned with the Heartist culture.

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Service-focused personality essential.
• Prior experience with Opera or related PMS systems.
• Strong interpersonal and problem-solving abilities; ability to lead by example.

Responsabilités

• Lead day-to-day front desk operations and support Receptionists.
• Review staffing rosters to ensure efficient deployment.
• Assist Guest Service Executive in resolving operational issues.
• Coordinate room inventory and allocations according to hotel directives.
• Collaborate with housekeeping to ensure timely room readiness and VIP arrivals.
• Update PMS (Opera) and train others to use it.

Connaissances

Leadership

Customer service

Communication

Problem solving

Outils

Opera PMS

Description du poste

Grand Mercure Dubai City, a 5-star Accor hotel, seeks a Front Office Supervisor to lead the front desk team and ensure seamless reception operations. You will greet guests, assist with requests, and coordinate with housekeeping and other departments to maintain high service standards.

The role requires strong customer service, leadership, and Opera PMS proficiency, with a focus on delivering warm, genuine hospitality aligned with the Heartist culture.