Front Office Supervisor - Lead 5-Star Front Desk (On-site)

Accor Group

Dubai

On-site

AED 100,000 - 167,000

Full time

3 days ago

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Job summary

Grand Mercure Dubai City is seeking a Front Office Supervisor to oversee daily front desk operations and support the Duty Manager in delivering a smooth, welcoming guest experience in Dubai, United Arab Emirates. You will coordinate arrivals and departures, assist with room allocations, monitor standards, and promote Accor's Heartist philosophy.

The ideal candidate has at least 2 years of relevant experience in a similar role, strong knowledge of front desk procedures, and the ability to lead a

Qualifications

Minimum 2 years of relevant experience in a similar capacity.
Experience using Opera PMS or a related property management system.
Familiarity with guest reception procedures and daily Front Desk activities.

Responsibilities

Supervise the daily Front Desk activities during assigned shifts.
Assist the Duty Manager in maintaining smooth Front Office operations.
Support Receptionists and Guest Service Executives with daily responsibilities.
Ensure guests are welcomed warmly and assisted professionally.
Monitor reception activities to maintain consistent service standards.
Help resolve operational issues affecting Front Desk performance.
Maintain effective communication between team members during shifts.
Support guest arrivals, departures and service requests.

Skills

Team leadership

Guest service

Communication skills

Problem solving

Tools

Opera PMS

Job description

The ideal candidate has at least 2 years of relevant experience in a similar role, strong knowledge of front desk procedures, and the ability to lead a

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