Housekeeping Order Taker

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is looking for passionate Housekeeping professionals to deliver exceptional customer service. The role involves managing keys, handling phone inquiries, and ensuring cleanliness in the Housekeeping Office. Ideal candidates should have a diploma in hospitality and prior experience in similar roles, with excellent English communication skills and computer literacy preferred. Join a diverse team dedicated to quality and guest satisfaction.

Qualifications

• Good command of written and verbal English communication skills.
• Previous experience in a similar role.
• Computer literacy.

Responsibilities

• Safeguard and manage all keys and documents in the Housekeeping Office.
• Sort and manage daily activity reports.
• Answer phone calls following proper etiquette.
• Handle Lost & Found items.
• Maintain cleanliness of Housekeeping Office.
• Update housekeeping files regularly.

Skills

Customer Focus

Teamwork

Adaptability

Interpersonal Skills

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquette as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby‑sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, pleasant and courteous individual with good cross‑cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi‑cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork