Housekeeping Order Taker

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Housekeeping Order Taker. You will manage all communications within the housekeeping department and ensure effective operations. Responsibilities include handling keys and messages, maintaining records, and assisting with administrative tasks. The ideal candidate has 5 years of experience in the hotel industry, and strong communication and organizational skills. This role offers various employee benefits including discounted rates and learning programs.

Benefits

Employee benefit card offering discounted rates worldwide

Learning programs through Academies

Opportunity to develop talent

Corporate Social Responsibility activities

Qualifications

• 5 years of experience in the hotel industry is preferred.
• Strong communication and telephone handling skills.
• Organized, detail-oriented, and able to multitask.

Responsibilities

• Handle safekeeping and recording of all keys and pagers in the Housekeeping Office.
• Answer telephone and record requests to communicate information promptly.
• Receive Lost and Found items, record and store them as per standard.
• Update and print Opera system for room discrepancy reports.
• Prepare attendance sheet for payroll and submit to P&C Department.
• Control cleanliness of housekeeping office and file records as per guidelines.
• Communicate any requests or maintenance to related departments.
• Handle ‘DND’ rooms and babysitting requests.
• Check office supplies and order items as necessary.
• Assist housekeeping office and perform duties instructed by Executive Housekeeper.
• Operate in a safe and environmentally friendly way.
• Comply with hotel environmental, health and safety policies.

Skills

Strong communication

Telephone handling

Organizational skills

Detail-oriented

Multitasking

Job description

Company Description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Job Description

As a Housekeeping Order Taker, you are responsible for all communication between the housekeeping department and others.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment
• Answer the telephone according to Swissotel Standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
• Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items
• Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.
• Prepare attendance sheet for payroll before 25th of the month and submit to P&C Department
• Control cleanliness and tidiness of the housekeeping office and file housekeeping records and reports as per housekeeping guidelines
• Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth housekeeping operation
• Handle ‘DND’ rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per Swissotel standards
• Check office supplies, stock level of all housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation
• Assist the housekeeping office to relieve the Linen Dept. and does any other duties as instructed by the Executive Housekeeper.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Qualifications

• 5 years of experience in the hotel industry is preferred
• Strong communication and telephone handling skills
• Organized, detail-oriented, and able to multitask