Housekeeping Manager

Nour Arjaan by Rotana; Fujairah Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hospitality establishment in Fujairah Emirate is seeking an experienced Housekeeping Manager to oversee daily operations and ensure impeccable cleanliness standards. Candidates should have a degree and prior management experience in hotel housekeeping, along with strong communication and teamwork skills. This role emphasizes a commitment to guest satisfaction and effective team training.

Qualifications

• Proven management experience in Housekeeping Department of hotel/resort.
• Fluent in written and spoken English.
• Strong organizational and computer literacy skills.

Responsibilities

• Oversee daily operations of the Housekeeping Department.
• Establish standards to ensure guest satisfaction.
• Train housekeeping team members effectively.

Skills

Effective Communication

Teamwork

Customer Focus

Education

College / university degree

Tools

Micros

Opera

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Manager you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and will include key responsibilities such as:

• Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
• Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
• Supervise training of all housekeeping team members to ensure successful operation
• Measure, interpret and evaluate working standard of the department
• Create and maintain good working relationships within and with other departments
• Control all purchases for the department and be consistently aware of quality and cost
• Show by personal example a philosophy of work and conduct consistent with the professionalism expected
• Manage and control all operation equipment, linen and uniforms
• Set short and long term strategies for the department

Education, Qualifications & Experiences

You should be a college / university degree graduate with previous management experience in the Housekeeping Department of a hotel or resort. Technically you will have fluency in both written and spoken English and knowledge of Micros / Opera coupled with administration, organizational computer literacy skills.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results