Hotel Guest Concierge & Call Center Specialist

Hilton; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Sharjah is seeking a Telephone Operator to manage guest calls and provide hotel information. The ideal candidate will have prior experience in customer service, excellent communication skills, and a commitment to high quality service. This role requires strong IT proficiency and the ability to work both independently and as part of a team. Join a team dedicated to creating remarkable hospitality experiences every day.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.

Responsibilities

• Achieve positive outcomes from guest queries in a timely manner.
• Demonstrate a high level of customer service.
• Answer calls and direct to appropriate extensions or rooms.
• Assist guests with directions or required information.
• Input/writing messages using proper grammar and spelling.

Skills

Customer service

Communication skills

IT proficiency

Teamwork

Additional language ability

Job description

A leading global hospitality company in Sharjah is seeking a Telephone Operator to manage guest calls and provide hotel information. The ideal candidate will have prior experience in customer service, excellent communication skills, and a commitment to high quality service. This role requires strong IT proficiency and the ability to work both independently and as part of a team. Join a team dedicated to creating remarkable hospitality experiences every day.