Hotel Front Desk Team Leader: Elevate Guest Experience

Premier Inn Hotels LLC; Dubai; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Competitive salary package

Medical insurance (including dental)

Air tickets and work-life balance

Career development opportunities

Promote from within culture

Job summary

Premier Inn Hotels LLC in Dubai is seeking a proactive Front Office Supervisor to lead a branded hotel reception team. You will oversee check-in and check-out, manage guest payments, maintain accuracy of reports, and ensure a warm, high-quality service standard.

You have at least 1 year of leadership experience in a branded hotel, solid knowledge of Opera PMS and Microsoft Office, and excellent English (Arabic a plus). A fast-paced environment rewards accuracy and teamwork.

Qualifications

• Passion for great customer service
• Advanced English language
• Arabic language is a plus
• Flexible, agile and able to work under pressure
• Proactive and excellent organizational skills
• Ability to lead a team in a customer-oriented environment
• Attention to detail
• Experience leading a reception team in a branded hotel
• Knowledge of Opera (PMS) and Microsoft Office

Responsibilities

• Train and coach colleagues to deliver exceptional service
• Create a warm welcoming experience and build rapport with repeat customers while following brand standards
• Answer calls promptly and clearly in a polite manner
• Manage guest feedback and escalations effectively
• Handle payments according to cash-handling procedures and close shifts
• Manage and update reservations through Opera
• Set up front office procedures and train the team
• Resolve guest issues quickly to maintain high service quality
• Keep informed about promotions, room prices, activities and events for guests
• Identify corporate leads and online mentions

Skills

Customer service

Team leadership

English proficiency

Organizational skills

Attention to detail

Stress management

Multitasking

Data entry

Guest relations

Tools

Opera PMS

Microsoft Office

Job description

Premier Inn Hotels LLC in Dubai is seeking a proactive Front Office Supervisor to lead a branded hotel reception team. You will oversee check-in and check-out, manage guest payments, maintain accuracy of reports, and ensure a warm, high-quality service standard.

You have at least 1 year of leadership experience in a branded hotel, solid knowledge of Opera PMS and Microsoft Office, and excellent English (Arabic a plus). A fast-paced environment rewards accuracy and teamwork.