Guest Experience Lead, Front Desk & Team Coaching

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 95,000 - 134,000; Full time

Job summary

Premier Inn Hotels LLC in Abu Dhabi is seeking a capable Front Office Supervisor to lead the reception team and uphold our brand standards. You will guide colleagues, manage guest arrivals and departures, and ensure smooth check-in/check-out while maintaining accurate reports.

Strong English is required; Arabic is a plus. This role involves ensuring excellent guest service, handling payments, and training staff on front office procedures in a fast-paced hotel environment.

Qualifications

• Passion for great customer service.
• Advanced English language.
• Arabic language is a plus.
• Flexible, agile and able to work under pressure.
• Proactive and excellent organizational skills.
• Ability to lead a teamCustomer-oriented approach
• Attention to detail.

Responsibilities

• Train, guide, and coach your fellow colleagues to deliver exceptional service.
• Create a warm welcoming experience and build rapport with repeat customers while ensuring brand standards.
• Answer telephone calls promptly and clearly in a polite and helpful manner.
• Ensure that guest feedback and escalations are managed effectively.
• Manage payments according to cash handling procedures and close shifts successfully.
• Update reservations and requests through Opera and ensure front office flow.
• Set up and train the team on front office procedures and practices.
• Resolve guest issues quickly to maintain high quality service.
• Keep abreast of promotions, room prices, activities, and local events to inform guests accurately.
• Identify corporate leads and driving online name mentions.

Skills

Customer service

Leadership

Opera PMS

Microsoft Office

English (Advanced)

Arabic (plus)

Tools

Opera PMS

MS Office

Job description

Premier Inn Hotels LLC in Abu Dhabi is seeking a capable Front Office Supervisor to lead the reception team and uphold our brand standards. You will guide colleagues, manage guest arrivals and departures, and ensure smooth check-in/check-out while maintaining accurate reports.

Strong English is required; Arabic is a plus. This role involves ensuring excellent guest service, handling payments, and training staff on front office procedures in a fast-paced hotel environment.