Guest Experience Agent - Front Desk (Arabic Speaking)

Premier Inn Hotels LLC; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Premier Inn Hotels LLC in Dubai seeks a proactive Front Office Receptionist to welcome guests, handle check-in/check-out, and support daily operations. You will answer queries, provide local information, and ensure smooth guest experiences in a fast-paced hotel environment.

The role requires Opera PMS knowledge, strong Arabic communication, and a customer-focused mindset to deliver exceptional service and accurate reporting. This is a full-time on-site position in Dubai.

Qualifications

• Customer-focused receptionist with strong communication skills.
• Proficient in handling payments and data entry for reports.
• Attention to detail in busy front-office environments.
• Arabic language proficiency required; speaks, reads, writes.
• Opera PMS knowledge is essential.

Responsibilities

• Greet guests and manage check-in/out per brand standards.
• Answer queries and provide information on promotions and area activities.
• Handle reservations and cancellations accurately; process payments.
• Identify corporate leads and nurture relationships.
• Coordinate with departments to fulfill guest requests.

Skills

Customer-oriented approach

Excellent communication skills

Attention to detail

Work under pressure

Independent and team player

Organizational skills

Exceptional customer service

Tools

Opera PMS

Job description

Premier Inn Hotels LLC in Dubai seeks a proactive Front Office Receptionist to welcome guests, handle check-in/check-out, and support daily operations. You will answer queries, provide local information, and ensure smooth guest experiences in a fast-paced hotel environment.

The role requires Opera PMS knowledge, strong Arabic communication, and a customer-focused mindset to deliver exceptional service and accurate reporting. This is a full-time on-site position in Dubai.