Airport Front Desk Guest Experience Specialist (Arabic)

Premier Inn Hotels LLC; Abu Dhabi; Presencial; AED 36.000 - 72.000; Jornada completa

Descripción de la vacante

Premier Inn Hotels LLC in Abu Dhabi is seeking a proactive Hotel Receptionist to welcome guests, manage check-in and check-out, and ensure a seamless arrival experience in a fast-paced environment.

You will handle reservations, payments, and guest inquiries with accuracy and courtesy, maintain reception supplies, coordinate with other departments, and uphold safety procedures while delivering exceptional service in our front office.

Formación

• Minimum of one-year experience as Hotel Receptionist in Front Office department.
• Knowledge of Opera (PMS).
• Arabic language skills (speaking, reading and writing).

Responsabilidades

• Greet and welcome guests, manage check-in and check-out in a courteous, brand-aligned manner.
• Answer guest queries and provide information on promotions, room prices, activities and events.
• Process reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Encourage online reviews and collect guest feedback for service improvement.
• Carry out general office duties including correspondence, emails and filing.
• Coordinate with other departments to fulfil guest requests and complaints.
• Maintain reception stationeries and stock to ensure smooth operations.
• Adhere to safety procedures and protect guest wellbeing.

Conocimientos

Guest service oriented

Excellent communication

Attention to detail

Teamwork

Organizational skills

Arabic language

Educación

Front desk/front office experience

Herramientas

Opera PMS

Descripción del empleo

Premier Inn Hotels LLC in Abu Dhabi is seeking a proactive Hotel Receptionist to welcome guests, manage check-in and check-out, and ensure a seamless arrival experience in a fast-paced environment.

You will handle reservations, payments, and guest inquiries with accuracy and courtesy, maintain reception supplies, coordinate with other departments, and uphold safety procedures while delivering exceptional service in our front office.