Reception Team Leader - Dubai Barsha Heights

Premier Inn Hotels LLC (UAE); Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Premier Inn Hotels LLC (UAE) in Dubai is seeking an experienced Front Office lead to train and coach staff, ensuring top hospitality standards. The role involves managing check-in/check-out, resolving guest issues, and maintaining accurate reports using Opera PMS.

The ideal candidate has strong English skills, willingness to lead a team, and the ability to work in a fast-paced hotel environment. A welcoming, customer-focused mindset is essential for success.

Qualifications

• Advanced English language.
• Arabic language is a plus
• Flexible, agile and able to work under pressure.
• Proactive and excellent organizational skills.
• Ability to work and lead a teamCustomer-oriented approach

Responsibilities

• Train,guide, and coach your fellow colleagues to deliver exceptional service.
• Creating awarm welcomingexperience building a great rapport with repeat customersensuring you and the team followcheck in and check out brand standardsand procedures.
• Answertelephone calls promptly and clearly in a polite and helpful manner.
• Ensure thatguest feedback and any escalationsare managed effectively.
• Ensure thatpayments are dealt with according to the company's cash handling procedures andthat shifts are effectively closed,and successfullyhanded over tothe next shift.
• Manage andupdate all reservations and requests through Opera.
• Set up,train the team and implement the front office procedures and practices.
• Build a goodrapport with guests and resolve any issues quickly to maintain high qualitycustomer service.
• Keep abreastof all promotions, room prices, activities and events in the surrounding areato give accurate information to guests.
• Identifycorporate leads and driving onlinename mentions.

Skills

Team leadership

Guest service

Front office

Tools

Opera (PMS)

Microsoft Office

Job description

Dubai, United Arab Emirates | Posted on 26/10/2026

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

What will Ibe doing?

• Train,guide, and coach your fellow colleagues to deliver exceptional service.
• Creating awarm welcomingexperience building a great rapport with repeat customersensuring you and the team followcheck in and check out brand standardsand procedures.
• Answertelephone calls promptly and clearly in a polite and helpful manner.
• Ensure thatguest feedback and any escalationsare managed effectively.
• Ensure thatpayments are dealt with according to the company's cash handling procedures andthat shifts are effectively closed,and successfullyhanded over tothe next shift.
• Manage andupdate all reservations and requests through Opera.
• Set up,train the team and implement the front office procedures and practices.
• Build a goodrapport with guests and resolve any issues quickly to maintain high qualitycustomer service.
• Keep abreastof all promotions, room prices, activities and events in the surrounding areato give accurate information to guests.
• Identifycorporate leads and driving onlinename mentions.

Requirements

• Advanced English language.
  
• Arabic language is a plus
  
• Flexible, agile and able to work under pressure.
  
• Proactive and excellent organizational skills.
  
• Ability to work and lead a teamCustomer-oriented approach
  

Experience

• You will be likely to have minimum of 1year experience leading a reception team of a branded hotel.
  
• Knowledge of Opera (PMS)
  
• Computer Literate – Microsoft Office
  

We offer acompetitive salary package, medical insurance which includes dental, airtickets, and hours which offer you a work life balance.

Along withthis we have many examples of how those that work with us have grown anddeveloped their career throughout our company. So if you are committed anddriven and want to develop into other areas then we will support you to dothis.

At PremierInn, we know the importance of creating a culture which brings the experienceto life for both our customers and our team and this is supported by strongcompany values. We employ people that not only believe in our values but alsohave the passion to live and breathe them, and always put the customer in theheart of everything we do.

We wantPremier Inn to be a place where people's skills and careers grow as fast as wedo. A place where everyone has the opportunities to develop and achieve theirdreams. We put emphasis on a 'promote from within' culture and continuouslystrive to create a supportive and engaging environment in which our team canthrive and deliver.