Arabic-Speaking Hotel Front Desk Specialist

Premier Inn Hotels LLC; Dubai; On-site; AED 54,000 - 86,000; Full time

Job summary

Premier Inn Hotels LLC in Dubai is seeking a Hotel Receptionist to welcome guests, manage check-in/out, handle reservations, and provide accurate information about local promotions and events. You will ensure cash handling accuracy and maintain reports with strong data entry skills.

The ideal candidate has at least one year of Front Office experience in a hotel, fluency in Arabic, and excellent communication with attention to detail.

Qualifications

• Customer-oriented approach
• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel
• Knowledge of Opera PMS
• Arabic language – speaking, writing and reading

Responsibilities

• Greet and welcome guests, visitors and suppliers with a warm, timely welcome in line with brand standards
• Answer telephone calls and provide information on promotions, room prices, activities and events
• Ensure payments are processed according to cash handling procedures and manage reservations/cancellations
• Identify corporate leads and build long-term relationships
• Encourage online mentions and gather customer feedback
• Respond to guest feedback with options for improvement
• Carry out office duties including emails and filing to ensure smooth reception operations
• Maintain stock of reception supplies
• Coordinate with all departments to fulfill guest requests and handle complaints
• Ensure guest safety in line with safety guidelines

Job description

Premier Inn Hotels LLC in Dubai is seeking a Hotel Receptionist to welcome guests, manage check-in/out, handle reservations, and provide accurate information about local promotions and events. You will ensure cash handling accuracy and maintain reports with strong data entry skills.

The ideal candidate has at least one year of Front Office experience in a hotel, fluency in Arabic, and excellent communication with attention to detail.