Hostess at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality group is seeking a Hostess for their Waldorf Astoria in Dubai. The successful candidate will be responsible for warmly welcoming guests and ensuring a memorable dining experience. Key responsibilities include managing reservations, handling guest queries, and maintaining high standards of service. Ideal candidates will possess strong communication skills, a commitment to customer service, and flexibility in their work approach. Previous experience in the food and beverage industry is advantageous and a relevant degree is preferred.

Qualifications

• Good communication skills are essential to maintain high service levels.
• Flexibility to adapt to dynamic work situations.
• Experience in the food and beverage industry is advantageous.

Responsibilities

• Welcome guests and escort them to their table.
• Manage guest queries efficiently.
• Ensure detailed knowledge of menu offerings.
• Engage with guests to provide tailored experiences.

Skills

Good communication skills (oral and written)

Committed to delivering high levels of customer service

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Education

Degree in relevant area

Job description

Hostess at Waldorf Astoria Dubai International Financial Centre

Job Number: HOT0C73J

Work Locations: Waldorf Astoria Dubai International Financial Centre, Dubai, 74777

A Hostess at Waldorf Astoria Dubai International Financial Centre is the first point of contact for our restaurants and is responsible for serving guests in a friendly, timely, and efficient manner to ensure an excellent guest experience. Your role is pivotal in upholding Forbes Five-Star standards by anticipating guest needs, delivering exceptional and memorable experiences, and ensuring every guest feels valued, welcomed, and cared for throughout their visit.

What will I be doing?

As a Hostess at Waldorf Astoria Dubai International Financial Centre, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent experience. You will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Extend a warm welcome to all guests arriving to the outlet.
• Escort the guests to their table and presenting the menu.
• Ensure extensive knowledge of menu and all outlet products.
• Manage guest queries in a friendly, timely and efficient manner.
• Follow correct reporting procedures, if faced with difficulties.
• Maintain highest level of grooming including uniform dress code, cleanliness and personal hygiene.
• Answer phone calls courteously and promptly, taking messages as necessary, which are legible and accurate and passing them on to the concerned person without delay.
• Receive and confirm restaurant reservations, while adhering to the telephone etiquette and paying high attention to any preferences, dietary or allergy requirements.
• Ensure that any guest preferences or special occasions communicated during the restaurant booking are cascaded with the team.
• Engage with the guests and assist in providing each guest with a tailored guest experience, based on their needs and preferences.
• Ensure excellent knowledge of the restaurant's sitting arrangements.

What are we looking for?

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills (oral and written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry