Hostess

FAIRMONT; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in the UAE seeks a Restaurant Hostess to create a warm and welcoming dining experience. The successful candidate will greet guests, manage reservations, and ensure smooth service flow. A high school diploma and at least 1 year of experience in a similar role are required, along with excellent communication and organizational skills. Fluency in English and Arabic is essential, and familiarity with reservation systems is advantageous. Flexible working hours are expected.

Qualifications

• At least 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
• Familiarity with reservation systems is an advantage.
• Fluency in English and Arabic is required.

Responsibilities

• Greet guests warmly and escort them to their tables.
• Manage reservations, including bookings and updates.
• Maintain an organized seating plan for smooth service flow.
• Communicate wait times and manage guest expectations.
• Ensure cleanliness and presentation of dining areas.

Skills

Excellent customer service

Communication skills

Organizational skills

Ability to multitask

Professional demeanor

Education

High school diploma or equivalent

Tools

Reservation systems (e.g., OpenTable)

Job description

Job Description

The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a warm and welcoming dining experience. She is responsible for greeting guests, managing reservations, coordinating table assignments, and ensuring smooth guest flow in the restaurant. The role requires excellent communication skills, a positive attitude, and strong guest service focus.

Key Responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage the reservation system, including booking, confirming, and updating reservations.
• Maintain an organized and accurate seating plan to ensure smooth service flow.
• Answer telephone inquiries regarding restaurant availability, menus, and special events.
• Communicate wait times and manage guest expectations during busy periods.
• Assist in monitoring the cleanliness and presentation of the entrance, host stand, and dining area.
• Coordinate with the service team to ensure tables are prepared and ready before seating guests.
• Provide menus and share basic information about the restaurant offerings.
• Handle guest requests, inquiries, or concerns promptly and professionally.
• Assist in collecting guest feedback and communicating it to the management team.Maintain professional grooming and appearance in line with hotel standards.
• Support the restaurant team with additional tasks as required.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Minimum 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
• Excellent customer service and communication skills.
• Professional, friendly, and approachable demeanor.
• Ability to multitask and remain calm in busy periods.
• Strong organizational skills with attention to detail.
• Familiarity with reservation systems (e.g., OpenTable, SevenRooms) is an advantage.
• Fluent in English and Arabic; additional languages are a plus.
• Flexibility to work shifts, weekends, and public holidays.

Physical Requirements

• Ability to stand for long periods.
• Ability to walk guests to tables and move around the restaurant comfortably.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.