Hospitality Team Coach & Guest Experience Leader

Tanqeeb; Dubai; On-site; AED 139,000 - 189,000; Full time

Job summary

Marriott International's West Crescent, Palm Jumeirah, Dubai hotel is hiring a Front Desk/Guest Services professional for a Full Time, on-site role. You will process guest check-ins, verify identity, manage payments, assign rooms, and issue room keys while maintaining accurate accounts.

You will balance cash, prepare reports, assist guests with requests, and support a collaborative team. The ideal candidate has at least 1 year in guest services and a high school diploma, with supervisory

Qualifications

• Education: High school diploma or G. E. D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Balance and drop receipts. Count and secure bank at beginning and end of shift.
• Provide directions and property information to guests; respond to requests and follow up.

Job description

Marriott International's West Crescent, Palm Jumeirah, Dubai hotel is hiring a Front Desk/Guest Services professional for a Full Time, on-site role. You will process guest check-ins, verify identity, manage payments, assign rooms, and issue room keys while maintaining accurate accounts.

You will balance cash, prepare reports, assist guests with requests, and support a collaborative team. The ideal candidate has at least 1 year in guest services and a high school diploma, with supervisory