Guest Experience Leader & Team Coach

St. Regis Hotels & Resorts; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

The St. Regis Dubai in Palm Jumeirah is seeking a Full Time Front Office Host (Non-Management) to lead guest check-ins and room assignments. You will verify identities and payments, assign rooms, issue keys, and enter Marriott Rewards information to ensure accurate guest accounts.

Responsibilities include balancing cash, preparing daily reports, and providing guests with directions and local insights. A high school diploma and at least 1 year of related experience (supervisory exposure

Qualifications

• Education: High school diploma or GED.

Responsibilities

• Process all guest check-ins, verifying identity and form of payment.
• Assign rooms, issue room keys, and enter Marriott Rewards information.
• Balance cash and prepare daily reports; close transactions securely.
• Provide directions and local information; respond to guest requests.
• Ensure rates match market codes and document exceptions; follow accounting procedures.
• Maintain confidentiality and follow safety procedures; train and coach staff as needed.

Skills

Guest service

Check-in procedures

Cash handling

Attention to detail

Education

High school diploma or GED

1 year related work experience

1 year supervisory experience

Job description

The St. Regis Dubai in Palm Jumeirah is seeking a Full Time Front Office Host (Non-Management) to lead guest check-ins and room assignments. You will verify identities and payments, assign rooms, issue keys, and enter Marriott Rewards information to ensure accurate guest accounts.

Responsibilities include balancing cash, preparing daily reports, and providing guests with directions and local insights. A high school diploma and at least 1 year of related experience (supervisory exposure