Senior Front Desk Lead: Guest Experience

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa seeks a guest services professional to manage check-ins, verify identity and payments, and issue room keys. You will balance cash, prepare daily reports, and ensure accurate billing while delivering exceptional service.

Responsibilities include training staff, maintaining professional standards, and assisting guests with directions and requests. A high school diploma and 1 year of related experience are preferred.

Qualifications

• Education: High school diploma or GED.
• At least 1 year of related work experience.
• Ability to supervise a team is a plus.

Responsibilities

• Process guest check-ins and verify identity and payment.
• Set up accounts and issue room keys; handle billing and payments.
• Prepare daily reports and balance cash at shift end.
• Assist with training and coaching employees; model professional behavior.
• Provide directions and guest information; handle special requests.

Skills

Guest services

Cash handling

Team leadership potential

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa seeks a guest services professional to manage check-ins, verify identity and payments, and issue room keys. You will balance cash, prepare daily reports, and ensure accurate billing while delivering exceptional service.

Responsibilities include training staff, maintaining professional standards, and assisting guests with directions and requests. A high school diploma and 1 year of related experience are preferred.