Front Office Supervisor - Guest Services Lead

W Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels in Dubai is seeking a Front Office/Guest Services professional to manage guest check-ins, verify identities, set up accounts, and handle payments. You will coordinate with departments to fulfill guest requests and maintain accurate records and reports.

The role requires a minimum of 1 year in related work and supervisory experience, with a focus on guest service excellence and adherence to hotel policies. This position is Full Time and based on site in Dubai.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None.

Responsibilities

• Process guest check-ins, verify identity and payment.
• Set up guest accounts per requirements and enter rewards info.
• Ensure rates align with market codes and document exceptions.
• Secure payment prior to issuing room key and balance accounts.
• Prepare daily reports and cash handling closing.
• Provide guests with directions and property information.
• Attend to guest requests and coordinate with staff as needed.
• Assist in training and mentoring employees.
• Maintain confidentiality and protect hotel assets.
• Enter and locate information using POS systems.

Education

High school diploma or GED equivalent

Job description

W Hotels in Dubai is seeking a Front Office/Guest Services professional to manage guest check-ins, verify identities, set up accounts, and handle payments. You will coordinate with departments to fulfill guest requests and maintain accurate records and reports.

The role requires a minimum of 1 year in related work and supervisory experience, with a focus on guest service excellence and adherence to hotel policies. This position is Full Time and based on site in Dubai.