Guest Arrival Experience Specialist

W Hotels; Dubai; On-site; AED 50,000 - 67,000; Full time

Job summary

W Hotels in Dubai's Palm Jumeirah West Crescent seeks a Guest Arrival Expert to welcome guests and guide them through arrival and departure experiences with memorable service. You will be on your feet, moving about, ready to support guests and teammates to ensure smooth operations.

The role emphasizes a safe, professional environment, handling guest requests, completing reports, and sharing local highlights to enrich stays while upholding W Hotels and Marriott standards.

Qualifications

• Education requirement: High school diploma or GED equivalent.
• No related work experience.
• Non-management position.

Responsibilities

• Assist guests during arrival and departure experiences, ensuring a smooth and memorable stay.
• Handle operational needs and guest requests with a professional and courteous approach.
• Complete reports and share highlights of local attractions to enhance guest experience.
• Maintain confidentiality, uphold quality standards, and present a professional appearance and demeanor.

Education

High school diploma or GED equivalent

Job description

W Hotels in Dubai's Palm Jumeirah West Crescent seeks a Guest Arrival Expert to welcome guests and guide them through arrival and departure experiences with memorable service. You will be on your feet, moving about, ready to support guests and teammates to ensure smooth operations.

The role emphasizes a safe, professional environment, handling guest requests, completing reports, and sharing local highlights to enrich stays while upholding W Hotels and Marriott standards.