Guest Services Coach & Team Leader

W Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels Dubai seeks a Front Desk professional to ensure seamless guest check-ins, verify identities and payments, assign rooms and issue keys. You will set up guest accounts and balance daily receipts.

Applicants should have 1+ year in guest services, strong communication and phone etiquette, and enjoy teamwork. This full-time, on-site role offers a luxury hospitality environment within Marriott's global brand.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins, verifying guest identity, form of payment, assigning room, and issuing room key.
• Set up accurate accounts for each guest; enter Marriott Rewards information.
• Balance and drop receipts; complete cashier and closing reports.
• Supply guests with directions and property information; respond to requests.
• Assist management in training, evaluating, counseling, motivating and coaching employees; uphold policies.

Skills

Guest services

Cash handling

Communication

Phone etiquette

Education

High school diploma or G.E.D. equivalent

Tools

POS systems

Cash handling

Job description

W Hotels Dubai seeks a Front Desk professional to ensure seamless guest check-ins, verify identities and payments, assign rooms and issue keys. You will set up guest accounts and balance daily receipts.

Applicants should have 1+ year in guest services, strong communication and phone etiquette, and enjoy teamwork. This full-time, on-site role offers a luxury hospitality environment within Marriott's global brand.