Guest Experience Coach — Front Desk & Training

W Hotels; Dubai; On-site; AED 139,000 - 189,000; Full time

Job summary

W Hotels Dubai is seeking a non-management Front Desk / Guest Services team member to check in guests, verify IDs and payments, assign rooms, and issue keys. You will prepare accounts and ensure accuracy, while delivering the famous Marriott service ethos.

This role requires at least 1 year of related experience, strong communication, and the ability to balance cash, process payments, and assist guests with special requests; we value professionalism and teamwork in a fast-paced luxury

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins and check-outs, verify identity and payment methods.
• Set up accurate guest accounts and issue room keys.
• Balance and close daily cash and POS transactions.
• Assist management in coaching and training staff; uphold service standards.
• Provide guest directions and respond to special requests.

Education

High school diploma or G.E.D. equivalent

1 year related work experience

1 year supervisory experience

None

Job description

W Hotels Dubai is seeking a non-management Front Desk / Guest Services team member to check in guests, verify IDs and payments, assign rooms, and issue keys. You will prepare accounts and ensure accuracy, while delivering the famous Marriott service ethos.

This role requires at least 1 year of related experience, strong communication, and the ability to balance cash, process payments, and assist guests with special requests; we value professionalism and teamwork in a fast-paced luxury