Guest Services Team Lead

W Hotels; Dubai; On-site; AED 55,000 - 90,000; Full time

Job summary

W Hotels in Dubai (West Crescent, Palm Jumeirah) seeks a Non-Management Front Desk associate. The role handles guest calls, requests, and billing, and ensures service requests are resolved with professional communication.

Candidates should have a high school diploma or GED, at least 1 year in guest services, and 1 year of supervisory experience. Full-time, on-site position with Marriott International branding.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related guest services experience.
• At least 1 year of supervisory experience.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Verify and adjust billing; operate telephone switchboard; log requests for tracking.
• Assist management in training and coaching employees; maintain professional appearance.

Skills

Customer service

Telephone etiquette

Communication skills

Team collaboration

Education

High school diploma or GED equivalent

Tools

POS systems

Job description

W Hotels in Dubai (West Crescent, Palm Jumeirah) seeks a Non-Management Front Desk associate. The role handles guest calls, requests, and billing, and ensures service requests are resolved with professional communication.

Candidates should have a high school diploma or GED, at least 1 year in guest services, and 1 year of supervisory experience. Full-time, on-site position with Marriott International branding.