Hospitality PMS Deployment Specialist

NTT Corporation; Dubai; On-site; AED 110,000 - 184,000; Full time

Job summary

A global technology and business services firm in Dubai seeks a Call Center Associate to manage customer relationships and ensure the successful implementation of property management systems. The ideal candidate should have a degree in Hospitality Management or a related field and be proficient in hotel management software, particularly Opera. Must be fluent in English and Spanish, with excellent interpersonal and administrative skills. The role involves managing multiple deployments and fostering strong relationships with clients.

Qualifications

• Preferably with a college degree in Hospitality Management, or equivalent.
• Excellent personal presentation and interpersonal skills.
• Proficient in Hotel property management systems, particularly Opera.
• Fluent in reading, writing and spoken English and Spanish.

Responsibilities

• Manage a customer through the complete implementation of a property management system.
• Develop and maintain strong relationships with properties via calls and emails.
• Ensure all information is verified for successful deployments.
• Manage multiple relationships for deployment simultaneously.

Skills

Hospitality Management

Interpersonal skills

Problem-solving ability

Hotel property management systems (Opera)

Administrative skills

Fluent in English

Fluent in Spanish

Education

College degree in Hospitality Management or equivalent

Job description

A global technology and business services firm in Dubai seeks a Call Center Associate to manage customer relationships and ensure the successful implementation of property management systems. The ideal candidate should have a degree in Hospitality Management or a related field and be proficient in hotel management software, particularly Opera. Must be fluent in English and Spanish, with excellent interpersonal and administrative skills. The role involves managing multiple deployments and fostering strong relationships with clients.