Home Finance Sales & Service Expert

ADIB; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) is seeking a Sales & Service Advisor (Outsource) in Dubai to drive home finance acquisitions and deliver superior customer service. The role focuses on onboarding customers, managing the entire journey from application to disbursement, and meeting monthly targets.

The ideal candidate will have at least 2 years of sales and customer service experience, knowledge of the real estate market, and familiarity with regulated financial services.

Qualifications

• 2+ years of sales and customer service experience.
• Real estate market knowledge and relevant experience.
• Home finance banking experience preferred.
• Understanding of asset products in banking.
• Knowledge of regulated financial services and banking industries.

Responsibilities

• Source and facilitate home finance applications for the customer journey.
• Ensure targets are met month over month.
• Identify business development opportunities to increase sales.
• Attend to after-sales queries until funds disbursement for construction.
• Provide ongoing support to customers throughout securing home finance.
• Close customer complaints and ensure satisfaction.
• Adhere to and, where possible, exceed TAT and customer expectations.
• Ensure complete daily submissions with documentation and credit requirements.
• Follow bank processes, SOPs, and central bank local requirements.
• Ensure proper KYC and ID&V are completed per guidelines.
• Communicate accurate information to customers, avoiding mis-sell.

Skills

Sales experience

Customer service

Problem solving

Job description

Abu Dhabi Islamic Bank (ADIB) is seeking a Sales & Service Advisor (Outsource) in Dubai to drive home finance acquisitions and deliver superior customer service. The role focuses on onboarding customers, managing the entire journey from application to disbursement, and meeting monthly targets.

The ideal candidate will have at least 2 years of sales and customer service experience, knowledge of the real estate market, and familiarity with regulated financial services.