Sales And Service Advisor Outsource

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai is seeking a Sales & Services Advisor (Outsource) to drive acquisition targets and deliver excellent customer service throughout the home finance journey.

The role requires sourcing and processing home finance applications, meeting monthly targets, and identifying new business opportunities while ensuring compliance with banking procedures and KYC/IDV guidelines.

Qualifications

• Minimum 2 years in sales or customer service.
• Experience in home finance banking preferred.
• Arabic speaking preferred.
• Knowledge of real estate assets and market.
• Understanding of regulated financial services and banking sectors.

Responsibilities

• Source and facilitate home finance applications through onboarding journey.
• Meet individual monthly targets.
• Identify opportunities to increase sales.
• Handle after-sales queries until disbursement is complete.
• Service customer requests throughout the loan journey.
• Close customer complaints and ensure satisfaction.
• Ensure turnaround time adherence and strive to exceed expectations.
• Submit complete documentation and credit requirements daily.
• Adhere to bank processes and KYC/IDV guidelines.
• Communicate accurate information to customers and avoid mis-sell.

Skills

Sales & Customer Service

Real Estate Market Knowledge

Home Finance Banking

Communication Skills

Problem Solving

Job description

Job Description:

Role : Sales & Services Advisor (Outsource)
Location : Dubai

Role Purpose:

Responsible to accomplish the acquisition targets month on month within the approved guidelines of the bank and deliver excellent customer service in accordance with agreed standards.

Key Accountabilities of the Role:

These are the main responsibilities of this role:

• To source & facilitate home finance applications for the entire onboarding journey of the customer.


• To ensure that individual targets are met month on month


• To identify business development opportunities to increase sales.


• Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.


• To be able to service customer requests through out the journey of securing home finance and provide required support for the customers.


• Responsible to close customer complaints and ensure the customer is satisfied with the service provided.


• Ensure TAT is adhered to where possible exceed customer expectations.


• To ensure the daily submissions are complete in both documentation and credit requirements.


• Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements.


• To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.


• To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.

Results required are:

• To ensure monthly disbursement targets are met.


• To ensure complete and correct applicants are submitted.


• for a smooth and successful process.


• To ensure new avenues are opened such as to source new business and meet monthly targets.


• Ensure Customer queries are resolved within agreed TAT.


• Positive Customer feedback.

Specialist Skills / Technical Knowledge Required for this role:

• Sales & Customer Service Experience.


• Real Estate Market Knowledge and working experience.


• Home Finance Banking experience preferred.


• Good Problem-solving skills.


• Excellent Communication skills.

Previous experience required (if any):

• Sales & Customer Service Experience of 2 years or more.


• Preferred Home Finance experience.


• Arabic speaking.


• Understanding of Assets Product.


• Knowledge of regulated financial services and banking industries.