Sales And Service Advisor (Outsource)

ADIB; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) is seeking a Sales & Service Advisor (Outsource) in Dubai to drive home finance acquisitions and deliver superior customer service. The role focuses on onboarding customers, managing the entire journey from application to disbursement, and meeting monthly targets.

The ideal candidate will have at least 2 years of sales and customer service experience, knowledge of the real estate market, and familiarity with regulated financial services.

Qualifications

• 2+ years of sales and customer service experience.
• Real estate market knowledge and relevant experience.
• Home finance banking experience preferred.
• Understanding of asset products in banking.
• Knowledge of regulated financial services and banking industries.

Responsibilities

• Source and facilitate home finance applications for the customer journey.
• Ensure targets are met month over month.
• Identify business development opportunities to increase sales.
• Attend to after-sales queries until funds disbursement for construction.
• Provide ongoing support to customers throughout securing home finance.
• Close customer complaints and ensure satisfaction.
• Adhere to and, where possible, exceed TAT and customer expectations.
• Ensure complete daily submissions with documentation and credit requirements.
• Follow bank processes, SOPs, and central bank local requirements.
• Ensure proper KYC and ID&V are completed per guidelines.
• Communicate accurate information to customers, avoiding mis-sell.

Skills

Sales experience

Customer service

Problem solving

Job description

Job Title: Sales And Service Advisor (Outsource)

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 19 October 2026

Job Reference/ID: 4768

Job Description / Role:

The Sales & Service Advisor (Outsource) is responsible for accomplishing acquisition targets month on month within the approved guidelines of the bank and delivering excellent customer service in accordance with agreed standards.

Key Responsibilities:

• To source & facilitate home finance applications for the entire onboarding journey of the customer.
• To ensure that individual targets are met month on month.
• To identify business development opportunities to increase sales.
• Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
• To be able to service customer requests through out the journey of securing home finance and provide required support for the customers.
• Responsible to close customer complaints and ensure the customer is satisfied with the service provided.
• Ensure TAT is adhered to where possible exceed customer expectations.
• To ensure the daily submissions are complete in both documentation and credit requirements.
• Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements.
• To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
• To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.

Experience Required:

• Sales & Customer Service Experience of 2 years or more.
• Real Estate Market Knowledge and working experience.
• Home Finance Banking experience preferred.
• Understanding of Assets Product.
• Knowledge of regulated financial services and banking industries.

Skills Required:

• Good Problem-solving skills

Employment / Job Type:

Full Time

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry:

Banking

Department / Functional Area:

Outsource

Closing Date:

30 October 2026