Concierge - Luxury Guest Services

Atlantis; Dubai; On-site; AED 50,220 - 83,700; Full time

Benefits offered by this job

Tax-free salary

Job summary

Atlantis The Royal in Dubai invites a passionate Concierge to deliver personalised luxury experiences for international guests. You will greet guests warmly, understand preferences, and coordinate bespoke arrangements across dining, entertainment, and excursions.

The role requires exceptional communication, local Dubai knowledge, and a polished presence. We offer tax-free UAE salary, comprehensive benefits, flights home, and opportunities within Kerzner's luxury portfolio.

Qualifications

• Experience in concierge or luxury hospitality.
• Excellent spoken and written English.
• Strong knowledge of Dubai hotels, restaurants, attractions.
• Ability to organize bespoke itineraries.

Responsibilities

• Welcome guests and assess preferences.
• Provide information on Atlantis The Royal facilities.
• Design personalized itineraries.
• Arrange reservations, tours, and transport.
• Coordinate airport transfers.
• Maintain guest privacy and discretion.

Skills

Luxury service

Guest relations

Itinerary planning

Multilingual

Communication skills

Local knowledge

VIP service

Discretion

Reservation handling

Job description

Job Reference: 20349

Salary: 4,500-7,500 AED (estimated range based on similar jobs in the city; final offer confirmed with employer).

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Guest Services-Concierge

Overview

Concierge - Luxury Guest Services in Dubai, United Arab Emirates is a premium hospitality opportunity for a service‑focused professional who can create personalized stays, arrange tailored itineraries, and manage complex guest requests at Atlantis The Royal. The role suits an experienced people person with strong local knowledge, excellent communication skills, and a genuine passion for delivering memorable luxury experiences.

Key Responsibilities

• Welcome guests warmly and build a clear understanding of their preferences, plans, and individual service needs.
• Provide accurate information about Atlantis The Royal facilities, restaurants, entertainment, wellness services, and guest experiences.
• Design personalized itineraries based on guest interests, available time, family requirements, and special occasions.
• Arrange restaurant reservations, tours, attractions, transportation, entertainment, and other requested services.
• Coordinate airport transfers, private vehicles, local travel, and external transportation requirements.
• Handle pre‑arrival and post‑stay correspondence with professionalism, accuracy, and attention to detail.
• Anticipate guest needs and introduce thoughtful recommendations that enhance the overall stay.
• Maintain current knowledge of Dubai dining venues, events, cultural attractions, shopping destinations, and leisure activities.
• Work closely with front office, guest relations, food and beverage, transportation, housekeeping, and other resort teams.
• Confirm bookings, communicate changes, and follow up to ensure every arrangement is completed correctly.
• Manage multiple guest requests while maintaining composure, discretion, and service quality during busy periods.
• Resolve concerns promptly or involve the appropriate department when additional support is required.
• Record guest preferences and relevant service details accurately within approved hotel systems.
• Share new destination knowledge, service updates, and guest insights with the Concierge team.
• Protect guest privacy and handle confidential information in accordance with resort procedures.
• Represent Atlantis The Royal with polished communication, professional appearance, and consistent luxury service standards.

Ideal Profile

• Previous experience in concierge services, guest relations, front office, luxury hospitality, travel services, or a comparable guest‑facing position is preferred.
• Genuine enthusiasm for creating bespoke experiences and exceeding guest expectations.
• Excellent spoken and written communication skills.
• Strong knowledge of Dubai hotels, restaurants, attractions, transportation, events, and leisure experiences.
• Ability to convert guest preferences into practical and well‑organized itineraries.
• Confident handling reservations, correspondence, transport arrangements, and detailed service requests.
• Strong interpersonal skills with the ability to engage naturally with international guests.
• Organized approach with excellent follow‑up and attention to detail.
• Able to prioritize several requests and work efficiently in a fast‑paced luxury resort environment.
• Flexible availability for shifts, weekends, evenings, and public holidays.
• Fluency in English is essential.
• Ability to communicate in Russian, Arabic, Chinese, French, or German is advantageous.
• Professional judgment, discretion, cultural awareness, and a collaborative attitude.

Skills Set

• Luxury concierge services
• Guest itinerary planning
• Restaurant reservations
• Tour coordination
• Transport arrangements
• Dubai destination knowledge
• Guest correspondence
• Pre‑arrival planning
• Post‑stay communication
• VIP guest service
• Personalized recommendations
• Booking coordination
• Complaint resolution
• Cross‑department collaboration
• Multilingual communication
• Luxury hotel operations
• Guest preference management
• Local attractions knowledge
• Written communication
• Service recovery

Why Join Us

This Concierge opportunity provides direct exposure to international luxury travelers and some of Dubai's most distinctive hospitality experiences. You will develop destination expertise, guest relations capability, and long‑term career prospects within a globally recognized resort group.

Benefits include a competitive tax‑free salary in UAE Dirhams, comprehensive medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, food and beverage privileges, discounted accommodation across Kerzner properties, and colleague wellness and social programs. Employees also benefit from world‑class learning, internal mobility, and career development opportunities throughout the Kerzner portfolio.

About the Company

Atlantis Resorts creates internationally recognized luxury destinations combining exceptional accommodation, dining, entertainment, wellness, and personalized service. Atlantis The Royal is located on Palm Island in Dubai and features 760 rooms, suites, and signature penthouses with panoramic views of the sea and city skyline.

Part of Kerzner International, the resort is supported by more than 6,000 colleagues representing 129 nationalities. Its workplace culture promotes inclusion, wellbeing, learning, and career growth while maintaining exacting standards across every stage of the guest experience.