Dubai Luxury Concierge Lead

Atlantis; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Health insurance

Annual flights

Life insurance

Dining privileges

Discounted rates at Kerzner properties

International training

Career progression

Job summary

Atlantis The Palm in Dubai seeks an Assistant Manager - Luxury Concierge to lead the Concierge team and curate bespoke experiences for guests of the resort. The role demands a strong luxury service mindset and proactive guest engagement.

You will supervise staff, develop itineraries, and coordinate reservations, transport, and special arrangements, ensuring flawless guest satisfaction in a premier five-star setting.

Qualifications

• Minimum 2 years of supervisory experience in a concierge operation.
• Active Les Clefs d'Or membership is essential.
• Extensive knowledge of Dubai's attractions, dining, entertainment, and culture.

Responsibilities

• Support the Chief Concierge with daily departmental operations.
• Lead Concierge colleagues across assigned shifts.
• Anticipate guest preferences and tailor personalized experiences.

Skills

Concierge leadership

Luxury service

Dubai knowledge

Bespoke itineraries

Reservation coordination

Vendor relationships

Team coaching

Roster planning

Communication

Education

Bachelor's degree

Job description

Atlantis The Palm in Dubai seeks an Assistant Manager - Luxury Concierge to lead the Concierge team and curate bespoke experiences for guests of the resort. The role demands a strong luxury service mindset and proactive guest engagement.

You will supervise staff, develop itineraries, and coordinate reservations, transport, and special arrangements, ensuring flawless guest satisfaction in a premier five-star setting.