Head of Client Experience & Service Delivery

CBD; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major banking entity in Dubai is seeking a Unit Head for Client Excellence and Service Delivery. This role is crucial for delivering high-quality customer service to approximately 5,000 institutional clients. The successful candidate will lead a team, spearhead the implementation of various banking products, and manage a new digital service platform. The ideal applicant will have a graduate degree and over 10 years of experience in operations or customer service, preferably with a master's degree.

Qualifications

• Graduate in a commercially oriented discipline.
• 10+ years of experience in operations, technology, product management or customer service is preferred.
• MBA / Masters (or equivalent) would be beneficial.

Responsibilities

• Lead the Client Excellence and Service Delivery Team to provide premier customer service.
• Oversee the implementation of all TBG Products across various channels.
• Manage the digital customer service platform for WBG customers.

Job description

A major banking entity in Dubai is seeking a Unit Head for Client Excellence and Service Delivery. This role is crucial for delivering high-quality customer service to approximately 5,000 institutional clients. The successful candidate will lead a team, spearhead the implementation of various banking products, and manage a new digital service platform. The ideal applicant will have a graduate degree and over 10 years of experience in operations or customer service, preferably with a master's degree.